192 karma · joined June 18, 2012
Governments make perverse customers with needs and incentives that don't align with other regular users and customers, in my experience. So the lack of a paid hosted version of Docs is concerning to me in terms of their priorities, quality, and the future product focus of this otherwise promising (and much needed) app.
Tldr: being customer-focused and having a product led organizational culture is unlikely if you're building for government.
No answers like "you can use it for anything" or "it's up to you" or "just like Airtable" please.
I'm interested in real world, specific use cases, so readers can position this app and figure out if it has any value for them.
We self host and haven't had any issues with that (pretty much zero maintenance so far). The Android app is awesome.
Searching messages sucks, and I don't know if Slack bots and apps are compatible.
Pretty much everything else is great, and we greatly prefer it to Slack and Mattermost (both of which we used before for years).
Another personal example: how VAT is treated on EU grants is different in every nation, despite EC directives supposedly mandating consistency.
Oh and legal signatures are also different across the 27 states - eg Poland does not accept them in any form, but organisations representing the EC often require them.
EU Harmonisation for my startup feels mythical. Wish it weren't so.
For the userTrack pricing plan, consider an Open Core strategy, or unlocking larger volume capacity for a fee, like Countly do (even self hosted, you can only store a fixed limit of events under their licenses)?
Disclaimer: in general I'm against artificial limitations on Open Source apps, but given the existing business situation of userTrack, these feel like the most viable options.
They could use more polish on their product intelligence features, but it's a mature and relatively scalable product.
The disadvantage is that the hundreds of LibreOffice desktop features are already too numerous for the full desktop UI, and have no place in a browser.