Not sure how widespread this is, but I took taxis in my city recently for work and I was surprised at how much it's gotten better on the UX side (for scheduling):
- When I called, a robot answered and prompted me for my current/origin address (the voice-to-text seemed to work very well)
- It sent me a text message with a link to a live GPS map & time estimate
Still, there are some inconveniences which is why I still prefer Uber for personal travel:
- Even if Uber is more expensive, at least I know the cost upfront, vs. only knowing at the end of the taxi ride
- I get a rough time estimate for the closest Uber before I order one
- No need to handle payment/tipping with the driver, which is the worst because IME taxi drivers always try to make you feel bad about whatever amount you end up tipping them. At least with Uber, I can tip exactly what I feel is 'right' without the awkwardness or over-spending.
- Some taxi drivers are still opposed to using a GPS for directions (??), so when I need to get somewhere that's not a peak tourist attraction, I have to guide them myself.