708 karma · joined November 6, 2011
We evaluated Stainless & Fern for our 8+ languages but ultimately I couldn’t justify the cost nor ceding control to another organization for something as important as platform DX.
I wrote about how we use it here: https://www.yetto.app/blog/post/how-labels-work/
We support parsing your entire help docs into a DAG, so support professionals can have easy access to the most relevant existing docs to answer an end user’s problem. We also provide summarization of incoming tickets so that support teams can understand quickly what the problem is.
I’ve toyed with doing sentiment analysis, but our experience with customers in the support space is that they want the AI to give them information and then get out of the way.
We, too, are weighed down by how much space AI-focused companies are taking.
On the one hand, you praise Ruby, and lament that it gains such libraries so much later than other languages.
On the other hand...if you were paying attention to the "Python, JS, TS, Rust, Go and so on" ecosystems, and noticed the ML/AI work, why didn't you create one for Ruby yourself?
I guarantee that whatever answer you give doesn't matter, because every other Rubyist has their own reply. A "community" begins with one person doing the thing.
You can see an overview of the core support workflow in our recorded demo [1], and we have more videos showing off more of the features on the way soon.
Feel free to sign up for access [2] and we'd love to get your feedback on it while we're still in beta. Let me know what you think!
(As a small business owner I am sure you can appreciate the opportunity to pounce on opportunity. )
[0]: https://www.yetto.app/ [1]: https://youtu.be/jQ30Ce-J144 [2]: https://web.yetto.app/application
I actually know Brad (who runs the site) so this is quite a pleasant surprise for me to see it here!
This is full of shit. Trump regularly appears on Fox and Friends. Hannity regularly talks about or interviews Trump (not to mention sharing the same lawyer). Carlson regularly defends White House policy.
I work at GitHub and I’ve been telling people that for the future of open source we really ought to be looking at the Rust community, both the amount of automation they have and also their general communication style.
These sort of grandiose statements have of course existed on the Internet for decades, but with the rise of demagogues like Trump, we see that such statements can be readily believed en masse without a second thought.
Could you provide data or numbers explaining that Ruby's package management system is a factor in new apps not being built in that language anymore?
I don't mean to necessarily add politics in here, but hastily throwing out intimidating messages--"Ruby's package manager is broken and now no one is using it; Node and others will of course head down the same path"--helps no one. First, it harms the morale of new programmers learning these languages who may be lead to believe they are wasting their time. Second, it frankly is rude to the groups of individuals who do work on the package managers themselves; if you have a better idea, build or sponser one.
The burden of proof is on you to provide these statistics, so until then, there's also the third result: it makes you look like a crank, not a professional who has considered the pros and cons of different package management systems.
That best case is still a horrible future.
You could submit an issue or a pull request with suggestions on what a more obvious UI might be!