My startup, Yetto (http://www.yetto.app) is building a better way for support professionals to do their job. (Shameless plug but we always gotta hustle.)
We, too, are weighed down by how much space AI-focused companies are taking.
We, too, are weighed down by how much space AI-focused companies are taking.
We support parsing your entire help docs into a DAG, so support professionals can have easy access to the most relevant existing docs to answer an end user’s problem. We also provide summarization of incoming tickets so that support teams can understand quickly what the problem is.
I’ve toyed with doing sentiment analysis, but our experience with customers in the support space is that they want the AI to give them information and then get out of the way.