HNHacker News
TopNewBestAskShowJobs

ar_turnbull

122 karma · joined June 18, 2014

Product Leader with a background in UX Design

Currently writing on the overlap between UX and Product.

http://www.andrew-turnbull.com

submissionscomments
ar_turnbull··on Show HN: Noya – A new kind of design tool
This is pretty cool! As a designer I can see the potential but the demo feels a bit simplistic — it might make a more compelling demo if you connected Noya to a higher fidelity design system than basic bootstrap.

Who is your target user? Right now it feels like this could be a superpower for non-designers but a bit limiting for designers.

I remember a medium article (I think?) about the Airbnb team building something similar to transform whiteboard sketches. Were you a part of that work?

Thanks for sharing, hope you don’t mind the feedback — the tech is impressive!

ar_turnbull··on A Limited Interest Article on Employer Value Prop and Hiring
I had a similar experience with a large tech co. Applied to a Staff role and on a single, open-ended question they decided I was more of a Director whereas they were currently looking for an IC.

This company gives interview feedback so it was clear to me where I went wrong and how taking my answer in a direction that highlighted craft instead of leadership would have gotten me the role.

I’m still a bit baffled given the number of rounds, the rapport with at least three of the four interviewers, and the likelihood that I simply finished second place (we can’t all come in first) BUT they told me I can’t apply again for six months — even if it’s a management role instead of an IC role I’m blacklisted.

Apparently rather than this being a case of “right candidate, wrong role” or “sorry but not this time” I need to go better myself and “growth takes time“.

Sure I can look at as a bullet dodged, but frankly I really wanted it and if they were to miraculously offer me something tomorrow I’d take it.

I just don’t see how this policy is good for the company — other than keeping a few crazies at bay, the false negative cost must be extra high for them. If anyone has any insight into this line of thinking, I’d be super curious to hear it.

ar_turnbull··on Password Requirements: Myths and Madness
would be a nicer UX if instead of "sorry" it was "great, your password hasn't changed as this was your old password. ps. you're now logged in, go do whatever you were hoping to do you rascal!"
ar_turnbull··on I recorded user behaviour on my competitor’s websites (2018)
Author could have learned this from a single user testing session rather than his hijacking technique. Users ignoring fluff is well established in the field of UX.
ar_turnbull··on Globalstar SEC filing, Apple to use 85% of its satellite network capacity
Actually it depends. In Canada, many rescue services are free (North Shore Vancouver is a well known one here) as well as in the National Parks (the cost is essentially insurance paid for by the park pass fee) and many provincial parks.

There is an argument that pay for rescue causes people to hesitate to call and that can lead to worse outcomes and/or more dangerous rescue scenarios.

ar_turnbull··on Globalstar SEC filing, Apple to use 85% of its satellite network capacity
To be fair I barely trust my InReach either. Overcast days, canyons, and any kind of tree cover consistently result in delayed or failed messages. And even if they report as "sent" on the device sometimes the recipient doesn't get them.

And for a dedicated device, the tracking feature is laughably bad with worse accuracy than my friend's watch.

Better than nothing in case of emergency but the reliability leaves a lot to be desired.

ar_turnbull··on YKK zippers: Why so many designers use them (2012)
Great article and I’ve worked on a project related to the fashion industry that clued me into YKK’s zipper dominance.

But they got the IT quote at the end of the article wrong -_-

“You’ll never get fired for hiring Microsoft” should be IBM ¯\_(ツ)_/¯

ar_turnbull··on Things people blamed on bicycles
Friendly heads up but you may want to check your bias here -- it's been studied and cyclists don't break the law anymore than cars do [1]. In fact, motorists break the law more frequently and they do it's to save time whereas cyclists most frequently do it for personal safety or the type of thing that's unlikely to cause harm to others. [2]

Perhaps you don't see it anymore because it's so common but cars break rules all the time -- rolling stop, speeding, illegal u-turns, running reds, etc.

[1] https://usa.streetsblog.org/2018/01/03/study-cyclists-dont-b...

[2] https://www.forbes.com/sites/carltonreid/2020/09/18/motorist...

ar_turnbull··on Tell HN: The loneliness of a pretty good developer
Hey OP,

I sometimes feel the same way as a director-level UX'er. That said I take great pride in mentoring juniors so if you do the same maybe it's time to think about giving back (you'll probably also find that you also get rewarded personally and professionally by doing so).

Also, at my company we recently hired another senior ux'er whom I consider a peer. She works alongside me on many of the same projects and the feeling of "the two of us against the world" is SO MUCH better than "individual against the world".

ar_turnbull··on I wasted $40k on a fantastic startup idea (2020)
Feels like a failure of business model imagination or just not enough runway to try something different to me. OP didn't even take three swings at bat.

It's not the sexiest market if you're looking to win a Nobel prize (lol) but insurance companies seems like a potential customer with a large financial incentive...

ar_turnbull··on I wasted $40k on a fantastic startup idea (2020)
I mean I guess it wasn't really that "fantastic" of an idea, but that aside it feels like OP was lacking imagination in terms of the addressable market. He tried the two markets with the most obvious business model -- consumers and doctors.

But if consumers weren't going to work because the advertising revenue wasn't lucrative enough, and doctors weren't willing to pay for the solution, then it's time to get creative.

What about insurance companies? Insurance companies have a vested interest in picking the right drug because they are on the hook if the outcome isn't good. Or what about the pharmaceutical companies themselves? Would they pay for the data for use in their own marketing campaigns much like "4 out of 5 dentists agree"?

TLDR; OP went all in on two obvious markets but didn't think out of the box in terms of who might be willing to pay for his product.

ar_turnbull··on Names of Canada truck convoy donors leaked after reported hack
> "there is no violence, and no obvious danger."

This is false and I would expect better of HN posters.

A group of the protestors locked the doors to a downtown apartment building with handcuffs and then attempted to set that building on fire.

Although nobody has been injured yet, there have been plenty of weapons seizures as well as incidents of protestors ramming police vehicles and/or attempting to arrest police officers.

Residents of Ottawa are scared to leave their homes for simple tasks like buying groceries because the protestors have assaulted vulnerable individuals for wearing masks.

The entire thing is a tinderbox just waiting for one unhinged protestor to make a wrong move. And even if we escape this incident peacefully, there are the toxic diesel fumes from idling trucks which have been polluting downtown Ottawa's air for the last two weeks and are likely to become trapped in the urban environment.

ar_turnbull··on Why did bar ends go away from mountain bikes?
Please do not use bells, they are not an effective deterrent to bears and they annoy the hikers around you. https://calgary.ctvnews.ca/parks-canada-officials-endorse-th...
ar_turnbull··on Why did bar ends go away from mountain bikes?
Bear bells are not effective in any way and in fact may attract curious bears. Bears do not know that the sound of a bell means humans. In fact, in Canada where grizzlies are a concern Parks officers recommend against bells. The best deterrent is your voice.

https://calgary.ctvnews.ca/parks-canada-officials-endorse-th...

ar_turnbull··on Apple has gone to extraordinary lengths to make scroll bars invisible
Yup, that's possible too. Probably a bit of both TBH.

Though again, from user testing sessions I've observed, I'd say that "not knowing whether or not content is scrollable" can be a universal problem, not limited just to Mac users.

ar_turnbull··on Apple has gone to extraordinary lengths to make scroll bars invisible
If you can, try to cut off the content as the visual indication at the edge of the page. You might try bumping up the contrast of the headings as well so that the cutoff is more obvious.

Not quite as complex a dataset, but the NHL + MLB have done a reasonable job of making their various stats & standings tables responsive: https://www.nhl.com/standings/2020/division

ar_turnbull··on Apple has gone to extraordinary lengths to make scroll bars invisible
Designers call this a "false bottom" and try to make sure it doesn't happen, but it can be a near impossible task to make sure there's never one given variation in screen sizes / orientations.

Often you see websites with hero areas and panels that fill the full screen on standard desktop sizes, but attentive teams will make sure something is cut off so that the page looks unfinished and people scroll.

For what it's worth, I've also seen data that Apple users are more likely to scroll by default simply because they've made the scrolling experience so pleasant.

ar_turnbull··on Why do they still make car alarms? (2015)
In university I had an old Crown Vic that somehow didn't need keys to start. You'd just grab the ignition and twist it and it would work whether or not the keys were inserted. It also had a keypad on the outside so keys weren't necessary at all.

Had a couple friends decide I'd be OK with them borrowing it for 20 mins to go grab groceries or whatever, and more than a few occassions where it was parked in a different spot than I left it.

ar_turnbull··on Apps for Bicycle Directions
I've liked Komoot quite a bit for planning longer road bike loops in or near the city — surprised it hasn't taken off more but I suppose it's a pretty niche market. Integrates wirelessly with Wahoo bike computers (suck it Garmin haha) and is free for your local region too.
ar_turnbull··on 'Into The Wild' bus removed from Alaska wilderness
Also worth pointing out that as frequent as things like avalanches and outdoor rescues may seem — the higher risk is often driving the highway to the trailhead. It's a risk that we've come to accept as a society. We don't even think about it anymore.

Many who spend their lives in the mountains say that with proper training they'd rather do the risky activity (where there are many known ways in which risk can be mitigated) than die in some random / tragic car accident (where you can do everything right but still die).

BTW, fellow Canadian (Calgary) here, "hey" from the other side of the Rockies :-)

ar_turnbull··on The Fight to Save Coral (2017)
It’s also temperature. Reefs bleach at a certain temperature. They can recover from this, but very slowly and not if they bleach again the next year and the year after that.

Apparently this is what happened the last two years. Also, apparently it’s never happened two years in a row before.

Source: Was at the Great Barrier Reef a month ago. The marine biologist on board was very informative.

ar_turnbull··on Build a do-it-yourself home air purifier for about $25
I have the same one and think it’s great. Bought it when the wildfires in British Columbia blew over and turned Calgary into an apocalyptic wasteland.

Air quality was bad and I’m still not sure what kind of filtering my condo building has.

ar_turnbull··on Moving Forward on Basic Income
And the other 20% is learned based on past circumstances.
ar_turnbull··on The Zombie-Mobile: Car brands no longer reflect differentiation
Heh. I work for a marketing agency that works with one of the major automotive brands and that brief is the kind of thing we see with every vehicle launch, model refresh, etc. Nobody wants to build a car for old, boring conformists.
ar_turnbull··on New-Media Companies Shift Attention to TV
But of a no brainer for these companies. They've built their audience based on riding the new tech/social wave. When the market shifts (either from Apple, Google, or just time), new media should be well-positioned to disrupt the incumbents.
ar_turnbull··on Sleep is just the same as ever, say scientists
IIRC there was a study on sleeping in tents, too — which would suggest that the insomnia curing in your example was less a result of rigorous outdoor adventures and more from the participants sleeping outside (falling temperature, natural lighting, lack of noise, etc).
ar_turnbull··on How I Failed, Failed, and Finally Succeeded at Learning How to Code
I got that feeling recently learning iOS. I had previously taken many programming courses where everything happened in the console, and to go from that to storyboards and the robust UIKit frameworks got me hooked. I've been teaching myself and have slowly progressed from newb to relatively competent in the last six months. I still have a lot to learn, but I'm enjoying the learning process in a way I never thought I would.
ar_turnbull··on Speed matters: Why working quickly is more important than it seems
I used to teach guitar and always had to tell students to practice it slowly, but perfectly first, and only try to speed things up once they had the basics mastered.

Speed is impressive, but you literally have to learn to walk before you can run!

ar_turnbull··on Wi-Fi and Neighborhood Conflicts: An Algorithm to Keep the Peace
I switched to 5g last year, but all of my neighbours have caught up. Worse still — we all have legacy networks on the 2.4ghz spectrum so that our older devices can access the Internet. There are probably two dozen networks accessible from my couch. It's crazy in apartment buildings.

I would suggest that it should become part of our condo fees / building management, but I have little confidence in our board.

ar_turnbull··on Salary negotiations for techies (2011)
I work at an agency that used to have an office bistro for breakfast/lunch. We moved to a new office and lost the perk because it didn't have the space.

Now people just sit at their desk and check Facebook/reddit/etc over lunch — or they break into cliques. As a junior employee, I found that free lunch leveled the playing field. Senior managers couldn't hide out with only other senior managers when you all eat at the same place.

They say that the family that eats together stays together and I think that's just as true for work families.

← PreviousPage 2 of 3Next →