wjamesg

It’s not the support agent’s fault - it’s the system. Nice to see you realized that in the thread.

“Infusing operational agility” - WTF?

You are quite privileged

I don’t disagree, but is it such a bad thing to convey some empathy?

I’m not sure RTP qualifies as “an industrial park” but suburban, sure

I am sorry to hear about all this and I am in agreement with you. It is also nice to have this perspective reflected on HN, so thanks

What is the purpose of your statement? Who said anything about college?

Agree. The area leading up to the barrier could at least be striped off.

How so?

Wow

You clearly don't live in a hot market

A common occurrence here on HN

Burn down chart?

The exact

Is it just me, or is this typical HN elitism?

Horrified? Lol

Having lived in Louisville, KY (location of UPS Worldport, where much of this shipping takes place) I can attest to the nightly takeoffs/landings every 30-60 seconds or so

Agreed. I had a nearly head-on collision at ~40-50mph. Both front airbags deployed and my car (1999 BMW 323i) was totaled, but I have no recollection of even experiencing any pain whatsoever. I just got up and walked away, and went to school for the day (occurred early in the morning on the way to school).

Perhaps they should take a page from Twilio's book

I prefer iMessage's "Delivered" notification and find it serves a nice balance between (a) confirming to me that the message was successfully received and (b) allowing the recipient privacy/flexibility.

How is clicking "unsubscribe" laborious? (Assuming, of course, the link is there, as it seems to be for most 'legitimate' spam)

I'm sorry to read about your loss, and I applaud your initiative. I believe a large part of the reason things like this happen is because the solution is so enormously complex. Developing the software tech (a undertaking in itself) is one thing. Also required: updating/changing existing regulations (slow & bureaucratic), training & support, budget approvals, politics, not to mention the doctor's decision-making process and communication responsibilities...the list goes on and on!

Eventually we will have a better system. Unfortunately this is likely to be a very slow, gradual process, which I hope to witness over the course of the next few decades. In this particular case, software tech could have served as a communication platform to reduce the chances of doctor miscommunication and/or overlooking a patient's varying conditions. Generally speaking (and by my personal experience), doctors seem to be notoriously bad about communicating the overall picture to responsible parties, at least here in the U.S. Each doctor takes care of his/her own "backyard" before dashing off to the next patient. I recognize that this is by no means solely the fault of the doctor. It's the system!

Again, good on you for wanting to be part of the solution.

>vig·i·lan·te (noun): A member of a self-appointed group of citizens who undertake law enforcement in their community without legal authority

I agree that blaming Reddit is ridiculous. It seems like so many people have their panties in a wad about this, and I'm struggling to understand their expectations. Outliers aside, can one really consider the /r/findbostonbombers folks in the wrong? Do they require legal authority (per above definition) to do what they are doing? Are they violating any laws? Sure, they may include idiots espousing falsehoods in "witchhunt" fashion...but isn't the onus on readers to realize the difference between sources (social media vs. legitimate new reporting)?

This is crowdsourcing in action. It's changing the dynamics of news and dissemination of information. I foresee the development of some type of guidelines or protocol for future "Current events of significance," perhaps denoted similarly as on Wikipedia [1]. If not imposed by the content providers themselves (Reddit et. al.), then eventually by legislation. The objective would be to reasonably control (not restrict or censor!) the dissemination of information to minimize adverse consequences inherent with the flow of data.

[1] http://imgur.com/LzEvgqX

I believe I've had this happen when using a VPN service (though I could be mistaken)

"Typical HN Top-poster - up in arms about one point they care about, misses entire point of article."

https://news.ycombinator.com/item?id=4780475

I was on Reddit until 2am (EST) with no issues. Back on at 6:45am with no problem.

Either they've been doing a wonderful job with mitigation, or I'm missing something (I suppose I did miss a few hours while sleeping...). If anything I figured they're getting hammered with EST sunrise/Boston incident traffic...but a simultaneous malicious DDoS attack "beyond any shadow of doubt"? Wow

I'm a relatively new HN reader (~1 year) and have taken much away from my time here (much reading, few comments). I understand where you're coming from with concerns about quality; however, I resent the fact that I may be considered part of the increased readership responsible for "HN's decline"

Good for you, I encourage more to do the same.

I interned for my Congressman on Capitol Hill a few years ago. In my opinion, volume calling is the best way to actually get heard. Web forms, emails, faxes: much less so.

U.S. citizens,

Contact your U.S. Representative: http://www.house.gov/representatives/find

Contact your Senators: http://www.senate.gov

Is there any particular reason for the dickish tone? Are we in grade school?

Doesn't Apple have a reasonable no-questions-asked return policy? 14 days, or maybe 30? I wonder why the OP didn't take advantage.