I remember being really drawn in when README was showing the effect of software on animation embedded within the first two pages of github's readme section.
103 karma · joined May 17, 2012
Ohwait...
Seriously, automatic refund should be their first and default action AND THEN offering some kind of compensation for the inconvenience.
What would be cool is some coverage from sites dealing with independent music and, dare I say, local scenes. Also, as a geek and programmer, I think I'd like to read about such service on a well-recognized tech/startup site.