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Offering a refund after asking? Awww, how cute. But since a customer needs to explicitly ask for returning money that she hasn't authorized taking, why not just start a chargeback process at the credit card issuer?

Seriously, automatic refund should be their first and default action AND THEN offering some kind of compensation for the inconvenience.

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Agreed. If I were one of the 71, I wouldn't bother requesting a refund. I'd just call up the number of the back of my card and say "I didn't authorize this charge."

Why only the 71?

71 people got no notification that the charges were coming. That's terrible.

As far as I can tell, everyone else got an email saying "we're about to charge you $99 unless you ask us not to". Not responding != authorizing

If I had any charges from Instacart relating to this mess I'd be claiming them back (but I might be nice and give IC the chance to refund it first)

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