Starting with Roles and Passions instead of Orgchart and Job Descriptionsnotepad.thomasknoll.info·3 pts·thomasknoll·1
The (nearly) Complete Guide to Using Social Media for Customer Serviceblog.bufferapp.com·1 pts·thomasknoll·0
Why are we so afraid of conflict in PR? It is just good storytelling.prnewsonline.com·1 pts·thomasknoll·0
"I got screwed by Square" a lesson in why customer service still mattersdailydot.com·3 pts·thomasknoll·1