1,418 karma · joined November 26, 2009
Square is perfect for mobile business like landscapers, plumbers, artists, etc. But for businesses with a brick & mortar location, they're missing a lot of the things so they won't be replacing pos system as is.
Some of the standard point-of-sale features that Square is missing I don't ever see them getting in to. Things like cash management, re-ordering inventory, employee time clocks... that's what store owners are looking for in a pos system.
The iPad app is OK for more simple businesses, which is why they always show it in a coffee shop and not a retail store. If they offered a payments API I think they would be able to break into this market not by replacing the POS, but by replacing the credit card terminal.
So lets say it happens to your iPad POS and you run down to the Apple store to get a new one. What happens to your data? Is it stored on the device, or is the backend hosted somewhere? How do you get your old data into your new iPad?
Another thing I just thought of... lets say there's a horrible bug that's causing some big problem. Wouldn't you have to submit a new version to Apple, which then needs to get approved by them?
All that being said, there's risks with any POS system since it's pretty much mission critical. When I launched my company and did a Show HN, some people thought it was a bad idea (it's web-based). There's a lot of what ifs you can bring up that all sound terrible to a business owner. I'm sure a lot of people will go with iPad POS systems, I'm just wondering if there's a good reason to or if it's just the cool thing to do.
Another question is.. what happens if a server spills a drink on it? :)
Now for an answer instead of another question. For marketing I would focus on finding a scalable sales method that is as self-serve as possible (small biz owners will always want to talk no matter how hard you try though). It's easy and tempting to go 'door to door' and sell one at a time, but economically it doesn't make sense. That's one place iOS helps, distribution through the app store. But you'll eventually need to find people who are generally looking for POS, not just specifically an iPad POS.
Anyways, good luck it looks interesting!
Code: https://github.com/nex3/arc/blob/master/news.arc
Instructions: https://github.com/nex3/arc/blob/master/how-to-run-news
One thing you'll run in to when you have merchants actually using this is a crushing load of feature requests and support. Since you're using Authorize.net for card payments, right away you'll have store owners complaining that their fees are higher than they used to be. (Maybe that's good for you, just tell them to use FaceCash) We've integrated directly with a few of the processing networks now to get around that. This will be a great tool for getting people on board with FaceCash, but you'll have to keep support/dev in mind or you'll be dragged away from it.
When I did a Show HN a year back, connectivity was one of the big question marks from everyone. I can report back that you'd be surprised how much of a non-issue it really is. MiFi cards and wireless hotspots are an almost bulletproof backup, it might be a bit slower but the store is open for business. With traditional POS, card processing is down when their connection is down so they're just as bad off as a web-based pos.
Point-of-sale software is well suited for SaaS, despite what many think, so I'm not surprised to see another join the club. Aaron: If you plan on sticking to restaurants/QSR shoot me an e-mail, have an idea I'd like to run past you.
But I have to say, this is even worse. Looking at point #4, they actively went out and tried to get as many designers as possible to do free work for them. From their post:
"The response rate was staggering, with around 85% responding and almost an equal amount actually submitting designs. The most time effective way to do this is to download an auto-text completer which allows you to save a message and quickly populate any document with it by selecting a shortcut."
Congratulations, you just figured out how to minimize your time spent while maximizing the hours wasted by the 'losing' designers. Or, in their own words... "For a minimal amount you are able to tap the creative abilities and talents of a multitude of people across the world. Why pay one designer 10 times more for a product you may not like?"
Edit: Not looking to get into a back in forth here, so I would recommend this to anyone who thinks design contests are a good idea: http://www.no-spec.com/faq
My company targets business owners as well, and at first I buried our phone number on the contact or about page. After talking with some customers I decided to not only make it more prominent, but to put it at the top of every page. Best change I ever made, the conversion rate of people who call us is astronomical.
Business owners, especially ones in 'offline' industries, often want to hear your voice before they decide to work with you. Anyways thats just my 2 cents, congrats on the launch!
For users, I'm in the "it's better to beg for forgiveness than to ask for permission" camp. I've only had one company ask that their logo be taken down, mostly because they didn't want their competitors to know they were using us. You might even want to A/B test to see if having that on the page helps. If it doesn't improve conversions then it's probably not worth the risk of an angry customer.
That being said, you might get more value out of asking for a testimonial than just putting a logo up. I recently did that and ended up having a few fall off the wagon due to needing higher-up permission. But the one's I got made it worthwhile.
Side note to HNers, if you're in need of great design then I'd recommend perusing Dribbble. I've found a few freelancers there that have done some amazing work.
Full size can be seen here: http://www.flickr.com/photos/softfacade/5244241757
Also, when you're speaking with someone don't even bring up your product until the end. Focus on the problem that you're trying to solve.
I recently saw Brant Cooper and Patrick Vlaskovits speak, and would really recommend their book to anyone wanting to do customer development: http://www.custdev.com
That being said, if they offered this as a product I'd get on board.
"Discrediting an employee's current company - Black hat recruiters will contact an employed potential candidate and tell them that their current company is in a precarious financial state and offer to find the employee another job. Black hat recruiters will even do this to employees of their own clients."
He let one of his employees go and they went to a recruiter to find a new job. Next thing you know, everyone at the company was getting called by him saying they were in financial trouble and that he could find them work.
A few days later he calls my friend up and says "I know you've been losing a few employees, I think I have some good candidates if you're hiring."
From my dealings with recruiters, this is almost standard practice.
And we've been using it longer than 15 days, so to me the headline/graph is misleading. They just released a complete overhaul so they reached a million users on v2 of their software, but how many did v1 have?
That being said, I think Milo knows their weakness is in independent retail and it looks like they're taking steps to solve that.
I don't know if the world needs another browser, but maybe Facebook is working on one?
Zynga helps Facebook by keeping people on the site and giving them a reason to come back. Facebook gives Zynga a huge audience to tap into. If Zynga goes off on its own I don't see it helping either one.
I'd be happy though, less Farmville spam to deal with.
Anecdotally, I just got an iPad and bought 3 books I've been meaning to read for a while. Before that, I hadn't bought a book in months. In a way it's like the app store but for books - looking for and buying a book was so easy that I'll probably buy more than if I had to go to the store every time.
In the end, signatures are really there to protect the store not you. It's in their best interest to have you sign with your actual signature. If you signed as Donald Duck and then contested the charge they'd probably have a hard time proving it was you and they'd lose money.
If you click on 'notes' it links to the comment on HN