The praise here is over the top. Poshmark is a peer-to-peer clothing marketplace – think eBay, but focused mostly on used or one-off pieces of clothing.
Poshmark has incredible potential given the huge amount of quality clothing inventory, but in my opinion their product and marketing optimize for all the wrong things and make it hard to actually buy things.
What I want from Poshmark is to find and buy clothes I like that fit me. That's it.
What I get from Poshmark:
- They ignore "My Sizes" and show me a feed of women's clothes and incorrect sizes every time I login. I cannot understand how this is still a problem. Why would I buy clothes that are not in my size?
- No way to filter out "One Size" items. Good luck finding your size when shopping a brand that has accessories; you'll be drowning in watches, ties and hats
- Constant notifications for some type of event. Example: 'pm_editor has invited you to "Street Style Chic Party" Today at 7:00 PM' – I get multiple of these daily. I don't want to join a party, I just want to find clothes that fit on my own time and buy them.
- No way to set notifications when items that match my criteria are listed
- Constant promotional emails that are not relevant to me. Example: "Login to to get discounted shipping on your active offers, 4 hours only!" – when I have no active offers.
- Until recently, comments on items (e.g. questions and answers between buyer and seller) did not trigger notifications. So sellers would have no idea that potential buyers were asking questions on their items. I skipped many purchases because I couldn't confirm an important detail
- No option for returns. If I'm buying high-end used clothing, I want the ability to return it if it doesn't fit as expected. I'm happy to pay for return shipping, I just don't want to be stuck with something. I've skipped many many purchases because it was too expensive to commit to without trying it on.
- Disempowered support team. Each time I raise an issue with support, I get the sense they are measured entirely on how little they escalate to teams that can actually change things.
In summary: Poshmark has an incredible inventory of quality used clothing, but they focus on all sorts of features and activities that don't do anything to help me find and buy more items in their marketplace.