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edwinwee

1,986 karma · joined September 3, 2015

edwinarbus@openai.com

https://twitter.com/edwinarbus

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edwinwee··on My Stripe Tax Story
It'd be useful to take a closer look at your invoices, so let me know. The Stripe Tax fee is charged for the volume of the invoice—a trial invoice should have a volume of $0, so the Stripe Tax fee would not be charged.

However, after the trial and when your customer starts paying, you'll have an invoice that's >$0—that's when the Stripe Tax fee would be charged.

We talk about a bit about this in https://stripe.com/docs/tax/faq#when-do-you-charge-a-fee-for..., but we'll try to update this with a clearer explanation.

edwinwee··on My Stripe Tax Story
We send satisfation surveys after support interactions, and consistently over the past year, 8+ out of 10 businesses have rated their interactions highly.

But it does sound like we did drop the ball with you, and I'd like to figure out what happened if you could forward me an example at edwin@stripe.com.

edwinwee··on My Stripe Tax Story
Could you email me at edwin@stripe.com and we can dig a bit more into this?
edwinwee··on My Stripe Tax Story
(I work at Stripe.) This was a painful read. I'm sorry. We could have done a lot better. We're working on remediations now, and we're sending another, corrected email tonight with the updated CSV file of failed invoices as of March 1st.
edwinwee··on Apple unveils contactless payments via Tap to Pay on iPhone
(I work at Stripe.) Square and Stripe Terminal are designed for pretty different use-cases:

Square is an instant POS that small business owners can use to accept payments for their shops.

Stripe Terminal allows platforms and tech-forward companies to integrate with the Stripe API—to deploy and customize in-person payments for bespoke checkout flows (think Shopify, Lightspeed, or HouseCall Pro).

edwinwee··on Apple unveils contactless payments via Tap to Pay on iPhone
It's designed to work through a mobile app via the iOS SDK: https://stripe.com/docs/terminal/payments/setup-sdk?terminal....
edwinwee··on Help HN: Stripe shutting us down with 48 hours notice on a holiday skeleton crew
I work at Stripe—I’m sorry for the trouble. Could you email me at edwin@stripe.com and we can dig into this?
edwinwee··on Reframing Tech Debt
It is—in its current form as a print quarterly. If you have any feedback on what we should do next, let us know here: https://forms.gle/PbzM7Ndmb9iLN8Tq5.
edwinwee··on Stripe forcing merchants to add “contribute to Stripe Climate" option.
Edwin from Stripe here—sorry for the confusion. The emails were a mistake (and were also sent to the wrong group). This was meant to be a small test for a relative handful of businesses. The contribution box would've been optional for both the customer and the business. The box would be unchecked by default, and businesses can turn it off entirely.

We will not be turning this feature on without the business opting-in.

edwinwee··on Stripe pre-emptively places holds on accounts, warmest regards
Edwin from Stripe here. We might place a hold on a Stripe account if a high rate of returns or chargebacks is expected—that way when customers request refunds, their funds are given back to them immediatley (via the account's Stripe balance, rather than waiting to debit from a bank account). That said, could you email me at edwin@stripe.com and I can take a second look at this?
edwinwee··on Indexing the Creator Economy
Author of the linked blog post here. Understand the skepticism. But get rich schemes, credit repair, and real estate are all prohibited from using Stripe—they're against our terms of service (https://stripe.com/restricted-businesses#unfair-predatory-or...). Many of these businesses predictably see chargebacks from customers since their services don't pan out. We (and the credit card networks) carefully monitor for this activity and move these businesses off Stripe, and they're excluded from the data in blog post. We've also only analyzed legitimate businesses, and the Teachable example is one of them.

Get rich schemes have always had the tools to sell and market their stuff—snake oil and Nigerian princes have been around since the beginning of the internet. What's different about the past year (and what the big jump can be attributed to) is that creators have the tools now—from streaming services to newsletter platforms. More individuals are equipped to pursure their passions—selling their books, art, or podcasts—motivated by the largest audience that's ever been online, due to 2020's accelerated shift. As the post says, the category that was fastest growing over the past year was community—connecting real people with each other, surrounding the output of these creators.

edwinwee··on Stripe Shut Us Down
I work at Stripe—would you be able to email me at edwin@stripe.com and I can dig into this?
edwinwee··on Stripe Is Hiring a Crypto Team 3 Years After Ending Bitcoin Support
I work at Stripe—could you email at me at edwin@stripe.com and I can look into what happened?
edwinwee··on Stripe Atlas Front End Carousel Shows Wrong Images
Weird—we can't reproduce and the She Leads Africa pic seems to show up correctly: https://stripe.com/atlas.

Could you email me at edwin@stripe.com with your OS and browser versions?

edwinwee··on Ask HN: As a US based founder, what is the best way to setup a Corporation?
Originally, yes—Stripe Atlas was optimized for international founders in 2016. But after thousands of US founders used Atlas to set up their C-Corps, we retooled a bit to make Atlas work well with US founders too! Email us if you have any questions or would like to get started: atlas@stripe.com.
edwinwee··on Stripe banned us for payment disputes but we never had a single dispute
Can I help with the ongoing issues? Could you add me to the email threads? edwin@stripe.com
edwinwee··on Stripe banned us for payment disputes but we never had a single dispute
As somebody who helped write that email a while ago, I actually agree with you. We think the improvements we're working on will be pretty tangible—as pc mentioned above, we're not just rewriting the emails, but are working on a project to reduce these types of rejections entirely.
edwinwee··on Stripe banned us for payment disputes but we never had a single dispute
I'm really sorry that this has caused you concern—if you'd like to chat more before launch, please email me at edwin@stripe.com.
edwinwee··on Stripe banned us for payment disputes but we never had a single dispute
Could you email me at edwin@stripe.com and I can dig into what happened here?
edwinwee··on Stripe banned us for payment disputes but we never had a single dispute
Edwin from Stripe here. (OP, I've just sent you an email and we can talk more over there—I'm terribly sorry for the trouble.) I can't get into too many specifics about an individual business publicly, but unauthorized charges have high potential to be disputed in the near future—and while Stripe itself doesn't have a dispute threshold, the card networks require businesses to keep disputes low.

Although that email in the post was admittedly a template, a human did review the transaction activity and actively sent the email. We're digging more into exactly what happened here to prevent the confusion from happening again. Over the past few weeks, we've been overhauling how we work with businesses in situations like these and are rolling out some meaningful improvements soon.

edwinwee··on Tell HN: Stripe Destroyed My Business
I work at Stripe and we've dug into this quite extensively throughout August. Although Stripe does want to support as many businesses as possible, the card networks have prohibited the sale of some products that have regulations around them in certain jurisdictions (https://stripe.com/restricted-businesses#products-or-service... — and we're trying to shorten this list of restricted products).

I'm not able to share specifics about individual businesses, but broadly, the card networks have a hard line on platforms that continue to primarily facilitate the sale of restricted products.

edwinwee··on Tell HN: Stripe shut down my 4-year business with no explanation
I can't share specifics about OP's account, but four humans reviewed the data (i.e. humans hit send on each of the above emails). This is no excuse, though—verifying the legitimacy of a business while protecting customers from fraudsters is something we don't take lightly. This was a rare case in which we were missing some info—but we want future cases to be increasingly rarer. We're reviewing what happened to prevent something similiar from happening again.
edwinwee··on Tell HN: Stripe shut down my 4-year business with no explanation
I'm sorry for the delays here. I've just sent you an email update. Your Stripe account's all set.
edwinwee··on Tell HN: Stripe shut down my 4-year business with no explanation
(Edwin from Stripe here.) Just saw your email. I’m sorry for the trouble—we’re looking into this now.
edwinwee··on Ask HN: Stripe Connect Alternatives for Platforms?
Edwin from Stripe here — sending you an email now to see how we can fix these issues.
edwinwee··on Stripe Atlas: the first five years and 20k startups
Hm! Curious to hear more about what had to be re-done. (Sorry that caused you work.) Could you email me at edwin@stripe.com?
edwinwee··on Stripe Atlas: the first five years and 20k startups
We don't have great visibility into businesses becoming non-operational (they can become dormant or close up shop without notifying us). But in our analysis of the revenue from their Stripe accounts ($3B!) and public funding data (both data points, to be honest, are conservative, since we can't totally 1:1 match with duplicate accounts, different names, etc.), we can estimate that the number of Atlas businesses shutting down is small—and even smaller when compared to the overall startup scene.
edwinwee··on Stripe Atlas: the first five years and 20k startups
Nothing solid yet, but can you email me at edwin@stripe.com and we can stay in touch?
edwinwee··on Stripe Atlas: the first five years and 20k startups
(Edwin from Stripe here.) Yes, Atlas right now is designed to start a company—but it's a not a complete replacement for lawyers or bookkeeping! When a business is started with Atlas, we provide legal guides and templates for the typical next steps after incorporation, and a free consult with a startup attorney. We have a growing network of lawyers and accountants who work with Atlas businesses (and provide their services at a reduced rate for them). That said, we've some things in the works on both of these fronts to further reduce legwork.
edwinwee··on Stripe Reader
It's designed to be integrated with a mobile app via our Terminal SDKs (https://stripe.com/docs/terminal/sdk/ios).
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