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(I work at Stripe.) This was a painful read. I'm sorry. We could have done a lot better. We're working on remediations now, and we're sending another, corrected email tonight with the updated CSV file of failed invoices as of March 1st.

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Please consider a financial goodwill payment instead of only sending updated CSVs.

You charge an extra fee for Stripe Tax; your paying product had an issue.

“Remediations” often refers to exactly that. Would suggest we wait for an update from the author to see how Stripe handles that, if at all.

If there are remediations, it might likely be done under NDA for legal reasons, so we may never hear anything back.

I've never had a merchant sign an NDA for me to fix their problem and/or transfer funds to reconcile a processing error, lol.

doesn't remediations imply accepting fault? wonder if there's legal grounds here. OP posting here could also be legal documentation in discovery

And working in good faith to resolve the merchant's problem and rectify the issue can often prevent a lawsuit in the first place. You're overthinking it.

I respect Stripe for responding in some way. When I had an issue with Square they just terminated my account and left me stranded, rather than fix their product.

If it took a trending Hacker news post for them to respond, yeah no they don't have my respect at all.

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