edwinwee

Do you have some examples of bad support you had with us? Could you forward them to me at edwin@stripe.com?

I work at Stripe and I'm terribly sorry for what happened here. I have a Terminal test card that I use and that I know works. I can overnight it to you so you have it before your event. Could you let me know your address at edwin@stripe.com (or DM me on twitter at @edwinwee)?

We're investigating right now what happened here. I'd also like to dig into your other instances of shitty support—could you forward those to me?

Would you be able to email me at edwin@stripe.com about what happened here?

Hm, sorry about this. Could you email me at edwin@stripe.com? Would like figure out what went wrong here.

iko.ai looks neat! Our developers hang out in Discord (https://stripe.com/go/developer-chat) — this seems like a good question you can chat with them live about.

Could you email me at edwin@stripe.com? Would like to see what's going on here and stop the payments. (We stop recurring payments when a business shuts down their Stripe account.)

Yes, this math seems more accurate. And for businesses sending _many_ high-dollar invoices, we have custom pricing. (Get in touch at https://stripe.com/contact/sales or email edwin@stripe.com.)

Sign in to Stripe and it'll work. (Updating now to work when you're not signed in too.)

Yes—would like to hear more about how we can fill in the gaps. (Can also email me directly at edwin@stripe.com.)

When activating your Stripe account? Could you screenshot and send to support@stripe.com and CC edwin@stripe.com?

Working on it!

Ah, is your Stripe account live (i.e. in livemode with payments activated)? We'll look into make this smoother, but right now you'll have to leave testmode to continue.

Could you email me at edwin@stripe.com and we can take a closer look at this business?

We are working on a few things in this vein.

Fix is in flight now—thanks.

Edwin from Stripe here. This isn’t really new—we first introduced saved payment info in 2014 but started renaming it last year (https://twitter.com/patrickc/status/1375611432331407363). The linked page is a support portal to let customers manage their saved payment methods.

(Original tweet was deleted and updated with this: https://twitter.com/ericnewcomer/status/1514631439941255179.)

(Dupe, see old thread from this morning: https://news.ycombinator.com/item?id=31028131.)

Edwin from Stripe here. This isn’t really new—we first introduced it in 2014 but started renaming it last year (https://twitter.com/patrickc/status/1375611432331407363).

Ah, yes—sorry, I remember now. And I see the team did re-review your account after that and we sent another email with the results of the investigation. I can't publicly share details of a Stripe account on HN, but that conversation we had in our email thread still stands—I'm afraid the way you use Stripe Connect and your business model are unsupportable.

Edwin from Stripe here. I’d like to dig more into what happened — could you email me at edwin@stripe.com?

I work at Stripe and I'd like to hear what went wrong here. (Feel free to email me directly at edwin@stripe.com.)

Come back later today for minting time—open edition at 6:30 PM ET for two hours.

Yes, the Stripe Crypto team started six months ago and the first step was to tune our fiat payment APIs to work with exchanges, on-ramps, and NFT marketplaces. Working on lots more, so stay tuned for more announcements very soon!

And the Cube Thingies are real! https://niftygateway.com/collections/cube-thingies

No worries!

Hm, could you email me at edwin@stripe.com and I can look into this?

Customer email addresses are only stored within a business’s Stripe account and aren’t shared across businesses when the same credit card is used—so I’m curious to see what’s going on here. Could you forward an example purchase confirmation to me at edwin@stripe.com?

Not good. Can you email me those details at edwin@stripe.com and we can look into what went wrong?