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Comment by edwinwee | Hacker News Reader

Edwin from Stripe here. I’d like to dig more into what happened — could you email me at edwin@stripe.com?

I understand Stripe can't support our business. However, I want to learn when should we expect our funds to be released?

So when Stripe doesn't like your business model, they keep your money? AWESOME. Can't wait to be treated like Russia.

Hello Edwin Our team did from support@bringshopper.com 2 days ago. Subject is "Urgent not getting paid"

Did you find it?

Our account id is acct_1K7t9JC4s1I9dR5f

Ah, yes—sorry, I remember now. And I see the team did re-review your account after that and we sent another email with the results of the investigation. I can't publicly share details of a Stripe account on HN, but that conversation we had in our email thread still stands—I'm afraid the way you use Stripe Connect and your business model are unsupportable.

https://news.ycombinator.com/item?id=28085706

For example, similar case happened here, so I am not the only one. I need our funds or at least a date when we will receive them

Honest question: do you not determine that during onboarding/account signup? Or do you do warm onboarding wherein essentially everyone is accepted and some vetted later on?

Whatever they do is not working, we built feature to make sure stripe is not losing money by covering negative balances from as budget automatically but they blocked us and didn't pay

I understand but how could we get our funds released? Can you at least email about this?

Reply on news.ycombinator.com