If you make enough audacious claims, and fail to live up to them, you lose credibility. People don't just doubt you, they think you're full of it.
549 karma · joined August 9, 2007
If you make enough audacious claims, and fail to live up to them, you lose credibility. People don't just doubt you, they think you're full of it.
This concisely describes a mistake that a lot of IT consultants have made (myself included), when the product they've installed/built/configured/whatever works perfectly well, but accomplishes (next to) nothing, because the customer doesn't know how to use it.
Pretty much all of the examples the author cites of failing his clients sound familiar (although fortunately, I have avoided most of them).
The referenced misuse of Comscore's data reminds me of some criticism of Wikipedia. Critics claim that one can't rely on Wikipedia to be accurate. Yet, if accuracy is important to you, you should check and review the sources which are provided toward the bottom of almost every article. Researchers requiring accuracy pursued primary sources before Wikipedia, and they still need to pursue them today. Regarding a secondary source as accurate without verifiying it is misuse, just as relying on Comscore's data on Google's domestic performance to project overall international corporate performance was misuse.
This prerequisite defies one of the best trends in web design today, which is only making signing up required when it adds value.
That being said, I agree that there are plenty of motives for hoping for an early exit other than "pure greed."
1) You don't have enough money to survive without the income from consulting. 2) Your consulting gig will help with sales in your startup (specifically, you think the company you're consulting for will buy your product once it is built).
Even if reasons 1 and/or 2 are at play, it still is a distraction. I do consulting for reason 1, but I plan to outmode that with an upcoming angel round. I am not doing all that much consulting these days anyway, but I still feel like it is a hindrance. See a semi-recent blog post about it here:
edit: perhaps you could vote up and/or comment on rms' suggestion here: http://news.ycombinator.com/item?id=46100
Basically, the challenge is to find someone/people with strong writing skills and domain knowledge pertaining to whatever your site is about. Is that you? If yes, why not just crank away for a week or two on the keyboard? If you're satisfied with the content you've produced, but conclude that you need more, then at least you'll have some sample material to present to prospective pre-launch contributors.
I'd be happy to discuss this issue further with the OP or anybody else directly (check my profile for contact info). Our pre-launch content creation challenge is quite different than needing lots of reviews, but it is similar enough that perhaps some mutual benefit could come of a discussion with someone dealing with this, or a similar, issue.
Be that as it may, in order to assess the quality of a community-driven site, one has to place value judgements on its content. Sometimes these value judgements fall short of perfection, but they're necessary and unavoidable.
It is interesting that you raised the prospect of filters yielding false positives. If you were talking about my judgement as an individual, then I'll admit that I'm blinded by the human condition, but I'd like to point out that I relied on blanket labels to avoid getting into a discussion of minutia of specific posts on Reddit. If you were referring to filters integrated into the software we'll use for our startup, our approach to avoid the "garbage" (we can agree that there is garbage out there, and avoiding it is a good thing, right?) is to narrow the focus of the site, rather than to build in karma-based influence restrictions and enhancements of individual users.
Hopefully I'll be posting a link here fairly soon, so all of my vague mumbo-jumbo will make more sense, and it'll take less imagination to see how our site could be used for negative purposes and how that might be limited.
I agree that limiting the ability to suppress news, even if some people take advantage of increasing openness to advance harmful agendas, is a positive trend. I used to regularly derive enjoyment from Reddit, and occasionally, I still do. Nonetheless, I think Reddit's struggle with various forms of abuse (by idiots, racists, spammers, etc.), is relevant to those of us working on community driven web-based projects (even if "community-driven," and "web-based" are the only traits in common with Reddit, as is the case with my startup). If I were one of Reddit's founders, I'd be troubled by its current state, and I want to do whatever I can to prevent similar problems from happening to our site.
As to what I meant by hate speech, I'll lean on Justice Potter Stewart's words regarding the definition of pornography:
"I shall not today attempt further to define the kinds of material I understand to be embraced within that shorthand description; and perhaps I could never succeed in intelligibly doing so. But I know it when I see it..."
http://en.wikipedia.org/wiki/I_know_it_when_I_see_it
There is plenty of hate speech on Reddit, and I know it when I see it.
The first time I discovered your (pg's) existence was when I received a link to your essay "What You Can't Say."
http://paulgraham.com/say.html
You said in that essay "like every other era in history, our moral map almost certainly contains a few mistakes." I agree with you. Nonetheless, I'm sure that it isn't a mistake to consider white supremacist propaganda, for example, to be harmful to society.
I'd be surprised if you haven't encountered hate speech on Reddit, but perhaps you haven't. I imagine it wouldn't take you long to find, if you tried, as I have stumbled across it quite regularly by accident. Regardless, the particulars of my critique of Reddit aren't relevant. Figuring out how to make a community good, and keep it good, is my goal. The consensus here appears to be that an ounce of bad sprinkled in with tons of good is still worth it. I agree, but I'm still going to think about how to reduce that ounce to a gram, or less. Any ideas would be appreciated.
In a sense, the specific problems I raised with Reddit are just a subset of a larger issue: community-driven sites rotting at their core. Sometimes they rot at their core due to racists (and other types of bigots and hate mongers) spouting off, and sometimes they rot at their core due to idiots being idiots, and sometimes they rot at their core due to spammers.
I raised the topic because I've heard plenty of ideas on how to reduce the number/influence of idiots and spammers on community-driven sites, but I have heard far less about how to prevent hate from taking hold. This is important not just because racism and other forms of bigotry harm society, but because prominently featured prejudice-based hatred diminishes the credibility of the information a given community creates/organizes just as much as idiots and spammers do.
Our concept is not really like Reddit (or Wikipedia), and we think it is less vulnerable to the rot-inducing influences I referenced above.
Wikipedia's process for ensuring quality of content is admirable, if imperfect. They benefit from the community's clearly defined constraints and overall mission.