461 karma · joined August 25, 2009
Here are more details about how documentary verification works, https://blog.cognitohq.com/documentary-and-non-documentary-i.... As a disclaimer, my company does NOT offer documentary verification but we do recommend various services to companies that need more than US verifications.
As someone else mentioned, Dollar Tree is different. There is a Dollar Tree that is always packed next to an empty Dollar General in my hometown. Dollar Tree is a deep discount store. Dollar General is a convenience store without gas.
I have also seen others like Nextdoor use address for verification. If you have a locality-based service, that is a low-cost option that will likely also weed out bad actors because a credit card with valid billing address is required.
The first phase is to verify your identity by matching it against an authoritative data set, likely a credit file at either Equifax or TransUnion in this case. Once that data is matched, a set of questions from that data is generated. Your identity was likely matched against someone with similar identity information, hence the odd questions.
Do you a similar name to other people in your household? The good news is that the question set verifies you against the information it fetched. If you are not, you should fail the question set.
We at BlockScore provide an identity verification and question set service. Properly tuning the service to match the right person takes a lot of secret sauce because there is a lot of imperfect data. Thankfully we have this working well.
Thankfully in my case, the fraudster failed the knowledge-based authentication questions that the bank asked when he attempted to change my address and have a new card issued. I suspect that is what happened in your case too.
Fortunately one card was with a credit union that gave me the fraudulent address. I filed a police report in the jurisdiction where the UPS Store was located. Nothing came of the compromise, but at least I had a record if something happened later.
I also got the email address of the hacker from freecreditreport.com, but it was useless. The only way I found out that my credit report was pulled through freecreditreport.com was due to my employer (not the leak) getting employees accounts with Experian as a perk. When I contacted Experian, the rep noticed I had two accounts, one through my company and one through freecreditreport.com.
How did you figure it out?
I do wish that you had a transaction history more like Mint does. The balance only isn't too useful for me.
That was all great until a storage area network upgrade failed and destroyed all data for many customers. When those phones stopped synchronizing, T-Mobile recommended a hard reset. That meant the data was gone forever.