Temper.io is awesome and that type of feedback across different channels is super smart. I think being able to come up with specific responses with CI will give you some great data on really specific things among your product and service. I haven't heard of promoter.io but looks like a solid implementation for NPS. I'll be sure to get you guys in asap!
Me too! I know Fluency Media blogged about this and they saw a 21% response rate and even saw the unsubscribe rate drop. I think we'll have lots of case studies in the future.
I appreciate that. We're all busy and don't have time to answer 25 question surveys (or even 5) and I pretty much never answer surveys unless I'm head over heels about the company/product like Evernote. (Sorry for the delay, HN seems to be limiting how quickly I can respond to people).
That's huge! I'm looking to partner with a few companies to put together some case studies - before / after. Right now, I'm using this one-click answer concept for people who sign up for early access to this and I'm getting a really great response rate like you.
My inspiration came from my own SaaS product. I’ve been sending out these one-click email surveys to my inactive users getting feedback on why the product might not be a good fit. The response rates from these are huge. I also noticed several other SaaS products starting to send out emails like this, but no real solution out there to bring all the data together in an informative way. Until now :)