Nice App Tony. We've been using Temper.io and promoter.io for NPS on support and a few features. We would love to use it at Airbrake.io
Temper.io is awesome and that type of feedback across different channels is super smart. I think being able to come up with specific responses with CI will give you some great data on really specific things among your product and service. I haven't heard of promoter.io but looks like a solid implementation for NPS. I'll be sure to get you guys in asap!
My inspiration came from my own SaaS product. I’ve been sending out these one-click email surveys to my inactive users getting feedback on why the product might not be a good fit. The response rates from these are huge. I also noticed several other SaaS products starting to send out emails like this, but no real solution out there to bring all the data together in an informative way. Until now :)
This is great. I've found a lot of success with emailing users with a single question in a short email. (~30% response rate).
Do you have any numbers on people responding via clicking survey links vs. normal text responses?
That's huge! I'm looking to partner with a few companies to put together some case studies - before / after. Right now, I'm using this one-click answer concept for people who sign up for early access to this and I'm getting a really great response rate like you.
This is one of these very simple yet useful ideas. It's much more likely my subscribers will respond to one question by clicking than by having to reply my email.
I appreciate that. We're all busy and don't have time to answer 25 question surveys (or even 5) and I pretty much never answer surveys unless I'm head over heels about the company/product like Evernote. (Sorry for the delay, HN seems to be limiting how quickly I can respond to people).
First thing I noticed is how much content is missing from disabling JavaScript. I know I know, "who disables JavaScript these days," just saying...
Ahh good one! It was those silly animations in the theme I used. I turned them off :)
Such a simple yet awesome solution. I'd love to see A/B stats on response rate because it looks like you would get a hefty increase.
Me too! I know Fluency Media blogged about this and they saw a 21% response rate and even saw the unsubscribe rate drop. I think we'll have lots of case studies in the future.
This sounds cool. Would be great for gathering big data for research. Or just for fun. :D
I was looking for something like this just yesterday. I hope we can use this soon!
That's awesome!
We took "Show HN" out of the title. Show HNs are for things that people can play with now. Email signups are excluded: https://news.ycombinator.com/showhn.html.