251 karma · joined November 8, 2019
Skuth.us
Apple should be able to do this - but they shouldn't be able to do it without those companies being able to represent themselves independently, through another app store.
I worked for 5 years at the most revenue-generating microsoft store in the world. We were near the official Microsoft campus. The short answer is that things started to change internally around 2017, where stores changed their hiring requirements and excised a lot of their top talent in favor of lower-paid, less enthusiastic management and employees. This has been a steady downhill process since - It is a shame that the stores will no longer be. I loved my time working there, and loved the people and connections I made there both personally and professionally. We genuinely went out of our way to make customers happy, no matter the cost. It was inevitable that kind of goodwill would be snuffed out by profit motive eventually.
You might get more honest results after people are back in the office for a bit.
Systems Thinking: A Primer by Donella Meadows is also an incredibly thought-provoking non-fiction book, that really makes you think about the world and the systems we create differently.
An 'Authority' figure is not in and of itself a trustworthy source. The head of the EPA is not necessarily the top Environmental scientist in the country. He is warning that we must be wary of accepting that because someone is in charge, they know what they are saying - not that we have the ability to pick and choose our preferred outcomes over scientific consensus