126 karma · joined September 24, 2008
Their escalation process is useless, 30 days to resolve (if I'm that lucky). Will try not to get injured in the meantime.
Glitches and data sync issues are unreal, this is not an isolated incident. Every year it's been something. 2014 I was on Covered California and had to take them to administrative court to resolve data and tax form issues (canceled then due to a move and it completely wiped out my 2014 enrollment). Then in 2015 on HealthCare.gov they had me enrolled in the same plan twice and the insurer wanted double the premiums until they could resolve it.
In the real world, got a squirrel out of my attic. :-) Equally challenging!
I spent most of my time in America in NYC and SF (originally from Canada), but recently moved out to Dallas for much of the same reasons. Had started a company so I wasn't tied to SF for work anymore and the cost of living in Dallas where housing was 10x cheaper tempted me to take a risk and come out here, and I have no regrets. More space, lots of things to do tech wise and arts and culture wise, especially if you seek it out and are intentional about it.
To give you a concrete example of how it works there is a review of our service on the Small Business Trends blog today: http://smallbiztrends.com/2014/05/custom-social-media-conten...
Any and all product feedback is welcome. All we care about is getting better and better at what we do! Thanks in advance!
When we say 100 updates, it's 100 good ones :-). The thinking behind starting at 100 is so that the customer gets a couple updates a day in order to keep their audience engaged.
That said we are definitely looking into being more flexible with the plans. We have had some requests for a larger package than the Gold, > 225 updates/mo, and are willing to do this. Also thinking about top up credits, if you have an acute need like an event or product launch.