sebisaacsinflow

This is unfortunately very true. Thank you for your feedback.

Users do have a choice between monthly and yearly.

Thanks for pointing this out!

We definitely have some areas to improve with the onboarding. Many people with ADHD have found our app super helpful and we also have done a study with a university in the US assessing pre/post symptom/impairment change which has been super promising and submitted to a prominent journal.

If we didn't build and charge for our app then we can't continue working on it and improving. We enable many people to get support they wouldn't be able to otherwise and significantly broaden accessibility compared to medication and in-person therapy. We're not a non-profit but we do need to improve our model.

As well as input from the team, we did a lot of user interviews and testing during development and this wasn't flagged as a concern (a lot of people were used to the model from other apps) but clearly this is something we need to work on.

We've actually done a study with a university in the US that has just been submitted to one of the main ADHD journals. It isn't double blind but it is a pre/post symptom and impairment study which is very encouraging. We hope to share a link once it is (hopefully) published.

Not a stupid question at all! ADHD impacts executive functioning which a lot of people struggle with whether they qualify for a diagnosis of ADHD or not. While we have had users who don't have a diagnosis of ADHD use the app, naturally the benefits are felt a lot more by people who know they have ADHD.

Thanks for the follow-up questions.

We're actually working on several different sign-ups flows at the moment including opt-in post free trial, longer free trial, web sign-up and one-off purchase vs subscription. It is not our intention to push annual significantly over monthly - we wanted to give a significant discount to yearly subscribers but perhaps the difference between the two is too large. The previously mentioned issue with scrolling is due to to a bug with small screen sizes on Android which we're working to fix.

- Opt in free trial without putting in card details - Longer free trial - One-off purchase vs subscription - Web sign-up

In addition to these we also send email and notification reminders before the free trial ends and refund everybody who requests one.

Appreciate the feedback and we're working on potential solutions to this. We do refund everybody who requests one and send reminder emails and notification within 2 days of the free trial ending.

This is a good idea but we do also have limitations from the App/Play Store - definitely something we'd been keen to explore though. In the meantime, we've refunded everybody who has requested one.

Thanks for the feedback - this is due to screen size on Android and we're current working on fixing issues impacting smaller screen sizes at the moment.

Thanks for the feedback. We're working on some potential solutions to this and in the meantime we refund everybody who requests one.

Thanks for highlighting this - we're trying to figure out what the best model is for our community. A lot of other apps follow a similar model, we allow people to cancel anytime and have refunded everyone that has forgotten to cancel. Some people also like having the subscription because it is a pay per use model rather than putting everyone under the same one-off bundle. We're working on extending the free trial / moving to a freemium model. Would love any suggestions on how to improve this.