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This is a non-answer making it sound like this is some complex problem you're grappling with. Do the ethical thing and make it opt-in. Stop relying on distracted forgetful people to be so distracted and forgetful that they give you money.

What about folks who don't request a refund but don't use your product (as seems to be the issue that's getting discussed here)?

Fantastic to hear this--as the OP mentioned, having ADHD makes it hard to follow up on stuff like this.

The original announcement mentioned you folks have a neuro-diverse team, which I applaud and respect. I hope you really take advantage of this to dog-food your own product and on/offboarding processes to catch stuff like this going forward.

Keep at it! I'd love to see you succeed with this product.

Thank you so much - really appreciate <3