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Because it's Google. Do you have a couple million dollars to spare?

This is a government-level issue. It's a clear breach of gdpr, but I get the feeling this guy is in America.

I listen to a few podcasts where Marie la Conte is a regular. She's not anti lockdown in a conspiracy way, but she very clearly has unaddressed PTSD from the whole episode. She tries to present it as some kind of reasoned position, but I think she's just afraid to be alone with her thoughts.

Yeah I looked into this a while ago. You can't do literal checklists, but you could do a custom field which is a multi select checkbox. You can also set up automation to create subtasks on every ticket.