My apologies. I can say that's highly unusual and there's no excuse for it. Can you email me directly at rob@braintreepayments.com so I can straighten this out for you ASAP?
10 karma · joined September 20, 2010
Shoot to hear you're having trouble sorting it out. Please feel free to reach out to Erin@braintreepayments.com . She'll help you out.