Braintree’s Payments Platform Launches Across Europe And Canada
techcrunch.com
techcrunch.com
Our existing provider, Netbanx, have terrible customer support often taking days to reply to e-mails and refusing to answer questions over the phone. They have no out of hours support for critical issues and continually change their backend and API without informing customers. This meant we often had failed payments because changes Netbanx made which were undocumented and broke our integration. Having a stable and trusted payment processing partner is essential and Netbanx failed to get this right.
Braintree support has been excellent for the few times we've needed it (their dev docs are great, as are the libraries for each language) and it means we now combine our merchant account and payment API in a single provider, one control panel, one set of rates and one location for support.
Background: Lost two clients because of Netbanx foul-ups in the past 16 years.
However with the amount of paperwork required to apply and opaque "contact us" pricing (which includes significant monthly fees if it's anything like the US counterpart) it doesn't sound like they are interested in small clients.
Sticking with FastSpring for now, despite their huge transaction fees.
https://www.braintreepayments.com/pricing
Fastspring charges 5.9% + $0.95 (or optionally 8.9%) and then holds your money for 2 weeks at a time.
The paperwork and $35/month fee (with $75 minimum in transaction fees) are the reason that Braintree can charge their rate.
The lack of those is why Fastspring charges what it does.
@huxley - this pricing https://www.braintreepayments.com/pricing is for U.S. based customers.
@entropyneur - we've not published international pricing because we work with multiple banking partners throughout the world who have different pricing structures and accept different merchant types. We're working on standardizing this and making it easier for you. We have a ton of other improvements in the pipeline that will continually improve our offering.
Supported countries are now: the U.S., the U.K., Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Ireland, and Italy.
(As a Swiss citizen, I'm feeling non-european again...)
That said, for service invoicing, subscriptions, etc it's fantastic.
What's great about this is it allows you to host all your payment pages and post them back to your server for processing/validation, without having to worry about PCI compliance apart from the most basic level as you never touch the credit card details.
Stripe next?
We have multiple banking partners throughout the world who have different pricing structures and are willing to accept different merchant types. We're working to standardize this to make it easier on you. As always, our pricing is transparent and we don't have any hidden fees.