> "But instead of honoring their obligation to give refunds, many airlines have only been offering vouchers and credits for future travel, which customers often must use before the end of the year."
This happened to me with Alaska Air on a nonrefundable fare, but I have to use the credit 1 year from the date of cancellation, which in my case would be around March of 2021. My hope is a vaccine will be available by then, or at least by the time I actually fly in 2021.
I originally purchased the tickets with another credit that expired at the end of April 2020. If you try to cancel on Alaska's web site, before you press submit, you have to check a box that says "By cancelling this flight online, I agree to FORFEIT all credits/vouchers I used to purchase the flight." That's when I called a representative and explained the situation - and had a great experience - all credits refunded and extended for another year. Just took one 15 minute call. Happy to fly Alaska again.