Hacker News Reader

michielton I Have Thoughts on the iPhone Air

Same! I still using my iphone 13 mini. Only the camera sucks when I look at somebodys else his holiday pictures on their phones.

michielton Show HN: How old do i look –– AI face age detector

Cool!! 2 years off for me

michielton Nokia 6600 vs. Samsung S24 Ultra

* I needed a new phone *

Did you really?

decided to treat myself

Or did you need a dopamine hit ;)

michielton Boeing wants FAA to exempt MAX 7 from safety rules to get it in the air

I always wondered if you can buy a plane ticket where it shows the manufacturer/type of airplane that will be used for the flight. Anybody has some insight?

michielton Ask HN: How do you deal with the emotions of customer support?

Many years ago I did helpdesk support. Most important thing that I still use: The moment you see that the problem is caused by something out of your control/support tell the customer. After you done that tell the customer you are willing to help a bit but can't make any promises. If you then don't succeed in fixing the problem the customer is still happy because you tried fixing a problem that is not within contract. If you don't tell customer at beginning and you give up by saying, "well this is actually not something for me to help you with" you end the case in a negative emotion for you and the customer.

Other tips: - get somebody else to help you with support - reserve time for support, like an hour a day at a fixed time - don't leave support cases linger in background. something small can/will become a monster

michielton Webb placed on top of Ariane 5

Are there any onboard cams to watch the deployment after it reaches L2?