582 karma · joined September 2, 2011
The War of Art - Steven Pressfield
Thinking, Fast and Slow - Daniel Kahneman
http://www.huffingtonpost.com/2012/03/15/forbes-billionaire-...
If you get treated differently if you have issues in the future because you bargained then that's an issue with the business not the price you paid.
Btw, I paid full price for the bike as it wasn't on sale. My guess is they made 30% profit from the $800 purchase.
First, I asked for a light that would be go great with the bike and the sales person put one he had laying around on the bike. I said it looked great. Then I asked for a helment and found one for me that I liked. I put on the helment and did a test ride with the bike. I told him I'll take the bike. Then I asked, how much for the helment & light? He gave me the price. I said "That's not bad but honestly, I don't have the money for everything. What can you do?" He offered to give me 20% off the helment & light. I again said that was a great deal but couldn't do it. A few more back and forth and me throwing in that I would need another bike (for my gf) and wanted to come back and buy from him, he eventually threw in the light and helment.
What I knew was roughly how much profit they were making from the bike. I knew roughly the mark up of accessories and I knew how they wanted to sell the bike.
It worked out really well for me and the business. I love the bike and the business now has a new loyal customer.
Here's a funny quote from him:
why do you have the best parking spot? John Lasseter "Because my car hasn't moved in 3 days"
But, I would move on too.
Also, they can do things like yelp does with stickers at merchants places. A lot of places have the "Find us on Yelp" stickers and I doubt Yelp went out to find & convince them to do that.
I haven't spent too much time thinking how I could make Groupon better but I don't think it's really that far out there to find a better/cheaper way of acquiring customers.
I'll send you a copy if you like...