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kunle

5,502 karma · joined March 3, 2011

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kunle··on Petition to make unlocking phones legal again passes 100,000 signatures
Many stores carry unlocked phones, but the locking of phones and the discount are specifically linked. You can buy an unlocked, unsubsidized phone from any carrier, but if you buy it on contract, it will likely be locked.

Not entirely sure this applies across ALL carriers, but it does apply to ATT/Sprint/TMO I believe.

kunle··on A bonus for HipChat users - Live Chat integration for customer support
Hey HN - Ayo from Hipmob here. Recently several users have asked us about using HipChat to support customers (there's also a Quora question about it: http://www.quora.com/How-would-one-integrate-Hipchat-and-Ola...). We've made a solution and we're rolling it out would love any feedback to ayo@hipmob.com
kunle··on Someone got the natural gas report 400 ms early
> In addition, I wonder by what criteria one would evaluate how "properly" the markets are functioning. Who decides what is proper? For example, based on the business fundamentals it seems ludicrous to me that Apple would have a lower P/E ratio than GM--but it currently does.

Couple of things:

1. Reference to Apple PE ratio is likely a market driven phenomenon that has occurred before to the other technology company that grew very large very fast (MSFT) ie. sometime around 2000, most mutual/institutional investment funds literally owned more of MSFT (and now they likely do of AAPL) than they were legally allowed to own. At this cap, given that these buyers are the largest "long term" drivers of a stock's directionality, the stock must change direction. The second part of this effect is that now a bunch of them are underwater, and the psychology of holding a bad trade will affect whether they decide to book the loss (likely they wont for a while). TLDR: Apple is simply too large, relative to the tech sector, for its stock price growth to match its business fundamentals.

2. Re: markets functioning properly - we should remember that the "markets" are literally a construct. For all the logical arguments made about how HFT reduce the bid/offer spreads, I'm philosophically opposed to them. Mark Cuban has articulated why better than I can: http://blogmaverick.com/2010/05/09/what-business-is-wall-str...

In a nutshell, if we constructed the markets fundamentally to make it easier for businesses in the real economy to raise and price capital, and HFT starts to account for a multiple of that, then the purpose of the "market" construct has been hijacked.

This leads to all sorts of gnarly questions about how to decide what the right volume is etc, so I recognize its'a thorny area - just pointing out that HFT is not so benign, and oftentime comes with consequences that far outweigh the benefit, and happen too often to ignore.

kunle··on Hipmob (YC W12) Wants To Become The Premier In-App Customer Service Tool
Thanks! We already have webhooks, and access to transcripts via the API is on the roadmap. Shoot me a line so we can get you started ayo at hipmob.com
kunle··on Hipmob (YC W12) Wants To Become The Premier In-App Customer Service Tool
Hey HN. Excited to open to the public. We're working on live chat, in app helpdesk and a knowledgebase for mobile apps, so if you're going mobile (or tablet) and have features you want, talk to us (ayo@hipmob dot com)
kunle··on And the Award for the Next HBO Goes to...
Agreed. They're definitely preparing for the world that's coming faster than anyone else
kunle··on Square COO Keith Rabois Departs Company
Greg McAdoo - whats the connection?
kunle··on Gmail's Second Major Problem
I experience this same issue a couple of times a month as well. I happen to have a few plugins that I use in GMAIL (Xobni/Tout/Base etc) so I assumed that might be part of the problem? Are you running Gmail clean or do you have a similar situation?
kunle··on Analytics for Everyone
Do you have Mixpanel on the roadmap?

Site and signup looks sweet. Will dig in later today.

kunle··on Any HN readers have ideas for improving gun safety?
Right - I recognize there are limited things you can do about guns illegally out and about. But if owners were held liable for the social effects of weapons they own(ed), then:

1. You'd choose carefully what you owned and why you owned it. No matter how you slice it, its hard to justify why someone should own ~30, ~40, or ~50 firearms (dont know how often this actually happens but I believe owning multiple weapons happens fairly frequently), and any insurer seeing that, would price your risk accordingly. You'd be forced to take steps to reduce the cost of ownership, hence reducing it to the amount you actually use.

2. As a result of this change in ownership, the likelihood of weapons getting stolen drops, and correspondingly the flow of new guns into the black market.

assuming here that guns on the black market typically start out under legal ownership.

kunle··on Any HN readers have ideas for improving gun safety?
What if guns were treated like cars.

Every single gun has a unique signature (like a VIN #), and you had to buy insurance on your gun in order to own it, transfer title anytime its sold, and be held liable for any violence damage caused by a gun you own.

Insurance companies would have to vet you in order to give you a price, and any mishaps that occurred from guns you own, would make your insurance rates increase. As such you would take as much care who has access to your guns as you do with who has access to your car, and you'd only own guns you need.

Gun owners who are responsible would see the cost of owning guns go up a bit, but more careless folks would feel the economic effects, which would prod them to behave more responsibly.

This way, we can worry less about loopholes around what kinds of weapons people should own, or deal with bans or gun buybacks (which would secretly just be a boon for gun manufacturers). The people so adamant about owning weapons would now have a mechanism to compensate society for the damage they caused (if any).

Good policy because it's a market driven mechanism for gun safety, and good politics because it's functionally the government setting the rules, and getting out of the way (which the right wants) and reducing the societal cost/damange of gun ownership by pricing in externalities (which the left once).

kunle··on What to do when a customer says “Fuck you”
>It didn't even occur to you to say "Sorry can't replicate it?"

That would clearly have been the right answer here.

kunle··on What to do when a customer says “Fuck you”
Agreed.
kunle··on What to do when a customer says “Fuck you”
> A better response might be "I need more information, because I can't get this problem to happen on my machine. Can you tell me more about exactly what you were doing when the problem happened?"

Definitely a better response. No excuse for the casualness of my tone - just reflective of my relationship with Jon (which at the time was more casual/familiar than with others)

kunle··on What to do when a customer says “Fuck you”
I don't think the customers are assholes intrinsically - just sometimes say mean things.
kunle··on What to do when a customer says “Fuck you”
Thanks for the advice.
kunle··on What to do when a customer says “Fuck you”
> I get customers can be hard but "can't replicate it" translates directly into "find another service provider".

Omitted for brevity (as others have pointed out in the comments): we maintained a relationship with the customer long after the exchange. The goal definitely wasn't to get him to "find another service provider" so much as it was to reset the tone.

All that being said, clearly my casual response ("can't replicate it") definitely was the wrong thing to do, as I didn't intend it to offend at all.

kunle··on What to do when a customer says “Fuck you”
I think this is what Herb Kelleher was getting at - treating his employees well while still providing a good customer experience (which Southwest is still known for)
kunle··on What to do when a customer says “Fuck you”
> A more appropriate response would have been "I'm sorry, but we just can't replicate it on our end.

You're totally right. No excuse for the casual tone there.

kunle··on What to do when a customer says “Fuck you”
Thx for sharing - hadn't heard the Gary Vaynerchuk story before. Pretty cool that he was able to do that and definitely worth trying.
kunle··on What to do when a customer says “Fuck you”
Fair point - should have added more context there: the exchange referenced as a small part of a longer multi-part conversation during which we'd been really responsive (conversations lasting hours sometimes). We eventually fixed the problem - my contention is merely that a "f*ck you" was neither necessary nor productive towards solving Jon's problem (which we eventually did despite the comment).
kunle··on Getting traffic for your newly launched startup
Some ideas:

1. go offline. find photography specialty stores as well as 2nd hand camera equipment stores. Get them to list some inventory, as an additional revenue source, and perhaps you can post some handbills there. There's a little bit of conflict here, but the additional revenue might justify the risk and allow them to keep more/broader inventory while they're at it.

2. Find their sites. If you can find photo equipment sites who'll list with you and link to you, even better

3. Craigslist: respond to every buy request, autopost inventory etc

4. Autoretweet everytime someone on twitter mentions a model of equipment that you carry (This last one might be spammy).

Good luck!

kunle··on Show HN: Lightningdesk - Real-time native in-app Helpdesk for iOS/Android apps
Hi HN - OP here. We've been developing customer support tools for mobile apps for a while now (mostly live chat), and we've noticed that most apps bump you into an email form when you have a support query, or mobile browser for their FAQ. So we decided to build a Helpdesk that lives inside your app - lets your users see and search the FAQ right inside your app, imports your content from Desk/Zendesk, lets users open tickets also inside the app, and alerts them with answers using push notifications. Happy to answer any questions, and totally open to suggestions!
kunle··on Why did a Train Carrying Biofuel Cross the Border 24 Times and Never Unload?
Seems like a classic case of the law of unintended consequences at work.
kunle··on Silicon Valley's Problem
> What is wrong with people solving their own problems rather than lobbying government to provide a half-assed solution for them?

Nothing is wrong with it. It's ideal. That being said, the main issue with lobbying is that if you're not doing it, someone else is, and they're generating an outcome that impacts you. Even if you were a purist who truly didn't want to lobby the government, everyone else's rent-seeking puts you at enough of a disadvantage, that you'll eventually have to do it, just to maintain your status quo (not to mention moving forward).

kunle··on Trying to be the one true social graph is like trying to hold water in your fist
Broadly agree - not every "Instagram" will say yes to being acquired, and there will definitely be more "Instagrams" (mobile social/communication networks that rapidly grow and get sticky).

That being said, a meaningful portion of the premise is doubtful:

"In order to realize its hundred-billion-dollar dreams, Facebook needs to forever dominate all of the world’s social interactions"

Not really. In order to realize it's hundred-billion-dollar dreams, Facebook needs to figure out a. how to make more commerce happen (Eg gifts) b. how to make more ads happen (As they're working on) or c. how to make a kind of ad that converts at a massively higher rate, (such that ceteris paribus, their ad inventory climbs in value)

Dominating all the worlds social interactions, while a nice goal, is hardly necessary, and if that was the standard Facebook was judging itself against, they're likely being set up to fail fail. For example - email in the work context is a social interaction (and a large and high value one at that). What are the chances those sorts of interactions (Where privacy/security/proprietary data are concerned) ever happen on Facebook?

kunle··on Tenth Grade Tech Trends
Actually an interesting idea - in this context Facebook's purchase of Face.com might seem prescient.

Separately - as data gets cheaper and video chat is further optimized, video chat over 3G/4G becomes more feasible. Probably our answer to this is in the countries that have abundant bandwidth? What do high schoolers in Korea/Scandinavia use for video chat?

kunle··on Tenth Grade Tech Trends
Potentially, but I think the gap facetime/skype fills is real time, whereas snapchat is async no matter how you slice it. It's explicitly a call+response method of communication that the receiver can engage right away, or view tomorrow, and respond tomorrow. While sending a recorded video or highly compressed pic will benefit from more efficient data transfer, its still not quite the same as a live open video chat.
kunle··on Tenth Grade Tech Trends
Yep. The answer might be in someone who figures out how to optimize video chat for efficiency.
kunle··on Tenth Grade Tech Trends
I experience this also. In addition, the UI is kludged into iOS - they just did their best to port the desktop UI. It works, as apps go, but obviously wasn't built from the ground up for mobile.
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