Didn't see any comment, unless you put it on Jonathan's blog.
276 karma · joined December 23, 2011
When you first start out, you get a trial period; but within the dashboard, you have a pricing calculator as well.
As far as engineers and such, we are on both sides of the globe, US and Eastern EU, so that we can cover all times zones well.
Not sure about adding a support phone number. I've always had bad experiences when providing that as another option for support, especially in today's hyper connect world. We find that most our users (>12k) prefer the forums, support tickets and Twitter and Facebook.
I do like your idea for a messaging system. I've actually been considering Olarq. I'll most definitely make sure that we talk about this. :)
Thanks for the suggestions!