Jelastic - Holy Grail of Java Hosting? (user review)
blog.jelastic.com
blog.jelastic.com
This is what App Engine and Heroku have going for them.
Pleaase give us a cost calculator!
Let's say that I rent two redundant dedicated servers that : - are each used at about 80% - are each equivalent of about 100 cloudlets - cost each $ 60 / month
If I want to switch to Jelastic, that's 14 x 100 x 2 x 0.8 = $ 2240 per month (gross simplification), against 2 x 80 = $ 160 per month + maintenance.
So if maintenance is < 2k€ for me, that's a no deal. In US a freelance sysadmin will cost more (?), but in my country, no. Too bad :)
As far as engineers and such, we are on both sides of the globe, US and Eastern EU, so that we can cover all times zones well.
Not sure about adding a support phone number. I've always had bad experiences when providing that as another option for support, especially in today's hyper connect world. We find that most our users (>12k) prefer the forums, support tickets and Twitter and Facebook.
I do like your idea for a messaging system. I've actually been considering Olarq. I'll most definitely make sure that we talk about this. :)
Thanks for the suggestions!