jeffwhitlock

This logic is very strange to me...

"Someone can disprove specific claims with hard evidence, but because they did so, the original claim must be accurate."

I don't think "everyone knows" that if a post making baseless claims about you is going viral, and you have concrete proof to dismiss some of the claims, that you should just "keep quiet."

Perhaps in some cases, perhaps not in others.

In this case, the integrity of this forum was called into question, and I think a transparent response is warranted and effective.

But... to each their own.

Thanks for giving it a try, and for the feedback. Keep it coming!

Thanks for the great feedback. This is a focus for us to figure out.

I had a hard time finding Talkshow - looks like they might have shut down (I could be wrong). But there are some relevant comments in that thread; thanks for pointing me here!

Your perspective is helpful; thanks for sharing. That’s a good point about async opening up the possibility of multi-layer threads. We’ll consider that! We’d need to figure out how to do it in a way to help people not get lost. I’ll also think more about if there’s a way to somehow recapture the efficiency from real-time feedback in synchronous voice communication.

Thanks for the encouragement!

That focus for Loom sounds on-point. As you said, those are hard to do and extremely valuable, which further differentiates.

Truthfully, I’m honored that you took the time to comment. I am a big fan of Loom and have been for some time. We pay for and use (and plan to forever use) Loom for some use cases at PingPong (e.g., videos on our product wiki, support pages, reporting bugs in our own product).

Thanks for the feedback. Naming is hard!

Is the concern that it may be too easily confused with the game? I'd love to understand your feedback a little better.

We felt that PingPong gives a pretty clear picture of sending something back and forth.

Yes, we plan on supporting Linux soon. We built our app using Electron, so the lift shouldn't be too heavy to get it working for Linux.

I'd love to have your team beta our Linux app when it's ready. Email me if interested. My email is in my profile.

Thanks for the feedback. One of our team's best productivity hacks is using PingPong for standups and sharing our screen to show whatever it is we've been working on. It's incredible for team understanding and engagement. It's like a mini-async sprint demo every day.

Yes, our Slack integration will be in a beta for a few more weeks. Email me if you'd like access. My email is in my profile.

We don't have definitive plans at this point, but it will likely be a few dollars per user per month. But what's currently in the product will probably be free indefinitely.

We hope to encourage people to pay with new, great features. I'm against moving features we've already given our users for free behind a paid plan.

Good Question. With video, anything that carries emotional content or where tone/intent can be misconstrued (e.g., gratitude, announcements, feedback, following up).

With screen recording, we've learned that so many messages can be made more efficient by showing an asset while you talk (e.g., documents, presentations, designs). We even will show our IDEs while doing standups over PingPong.

Exactly. Many people prefer text messaging to phone calls because it’s faster and integrates with the rest of your life.

Slack brought SMS to the workplace.

Consumers use Snapchat, WhatsApp, and Marco Polo for video/voice recording, but no one has cracked this for collaboration in work cultures.

Currently, you can copy links and view the videos on the web. You can't organize the videos in folders like Loom, though. Our goal is to facilitate a far more seamless back-and-forth collaboration.

Thanks for the encouragement and article on Figma.

> By the way, I downloaded the PingPong app, and it seems great. Are you selling subscriptions, or just putting the free version out there for now?

No paid subscription for now; we're optimizing for usage and feedback. We should always have a free plan and introduce new features into a paid tier in the long run.

Great question. We're focused on helping remote product teams, but I'd be happy to give premium access to educators—if they think it will help!

It’s definitely a timely idea with the remote work zeitgeist. I saw those launches and wish them the best.

That said, we’re much more focused on video and screen recording, whereas these are focused on voice.

That's a funny coincidence. Excited to see what you build! Let me know if I can help.

Dang, sounds like an unfortunate experience. Now is a good time to do it! Happy to compare notes.

Very fair point. Being recorded is an interesting added dynamic vs. talking live, but you still could very well be right. It is for sure idiosyncratic.

Thanks again for pointing this issue out. It's fixed now. Would sincerely appreciate it if you can confirm that it works for you.

Thank you so much for reporting this. Figured out what's causing the the issue and are fixing it now.

For some transcription seems to be critical (see the search-ability knowledge comment above), but e2e is a deal-break for others. I totally understand where you're coming from too.

Perhaps we'll figure out a client-side solution or create ab e2e channel setting where transcription is disabled.

Really appreciate the push to figure this out.

Out of curiosity, is this true for voice and video or just video? We added voice recordings as a feature for people who don't want to record themselves on camera. We're also adding text as a "type" of message you can send.

One of the interesting things we've noticed is that recording yourself seems to encourage more intentionality in what is being said than a quick chat or SMS (maybe because you're more self-aware while recording?).

As you mentioned, some people are very intentional while writing, but I'm not sure that's the norm.

Many of the chat tools' design decisions encourage stream-of-conscious writing (e.g., press enter to send instead of line-breaking, one-line text boxes).

Thanks for pointing this out.

Did you happen to do this in incognito or different privacy mode?

We have a bug where Google auth does not work in these modes.

Good question/feedback. The app is not currently end-to-end encrypted.

We've looked into doing this but haven't found a way to do it while supporting transcription.

We're currently planning on implementing single-use keys to balance security with transcription needs.

Would love to hear your thoughts on this.

Thanks for the questions.

For desktop we've built an electron app with React and Node. Our mobile apps are built using Flutter.

We use WebRTC for the camera stream and web sockets to send the video stream to an EC2 instance. All data is stored in Amazon S3.

Your knowledge base point is a good one. We're working on searchable video transcripts and a tagging feature to make it easier to organize and retrieve the information.