5 karma · joined February 3, 2015
YC Badge: 0x057ca0be851acbad42f66a15bd0394747d21cf95
Just wanted to give you an idea as how the Kylie.ai bubble works.
It uses a generalized data mining system to grab questions and answers from multiple levels of your knowledge center (meaning it can grab from a single page of FAQs or hundreds of pages of help articles) and uses that information to answer incoming customers' questions in real time using a natural language engine! It is natively integrated with our Kylie cloning technology and is in essence, cloning your knowledge center!
If you have any questions, please feel free to ask :)
The reason why it asks for an email to start is so we can know uses the tool. It's nice to know people rather than decipher the black hole that is google analytics.
The tool works by first checking if the user had tweeted their email in some form, thats the easiest way to find their email. If they didn't then it will check to see if they posted it on their personal website. Still couldn't find it? It will then check where they work and check their work address. The confidence in the email is based on where the email was found.
Cheers, Jamasen