hajrice

Thanks!

Do you have any other examples where you've seen companies take the negative and turn it into a positive?

Would love to hear them

Sorry you feel that way, Joshua. I really tried my best to make this really helpful to readers.

Would love to hear your suggestions on what you hear good customer service is, Joshua.

Absolutely agree with you. Should have mentioned that in the article :)

James! Thank you soo much for the kind words. You have no idea how much it means to us :-)

Hope you're satisfied with Helpjuice, as you know, you can always contact me directly if you need anything.

Love the idea...but why do you think someone would rather use this than just download a PSD with a lot of elements ?

I think the real value you could be creating is if you're able to get tons of designers giving you their 'infographic themes' for cheap, and then charging for access for the app. However, you'd have to make it more 'general', a lot of the themes seem to be very specific, for example, one is for some kind of data around the US demographics;

Here's what you want to do:

Host these dinners at some local sushi place. Have the owner give you 10% off given that you're giving them 6-7 new customers. Maybe even do something where you collect some $$ from the restaurant as you're bringing them, say, 10 new customers every month...

Love the idea btw!

Here's the main problem: People dont live in their Google Calendar.

Your main value prop is: Know what you have to do in the next 48-hours. But the problem is, I have to go open up my calendar to see that with your app...why even install then, when GCal can tell me what I have up in the next 48h.

The key would be for it to run in where I spend most of my day -- my inbox, not my calendar.

Reading the headline, I instantly thought of George Orwell's 1984.

Just out of curiosity, why did you register under "Ivana Watch-Teenz-Screwing" ?

i somehow feel if you implemented this tech. onto a website multiplayer viewer it'd be really cool. like, reddit for example.

Thanks, Fabian, I really appreciate it

Thanks Brian, it means a lot to me.

Thanks, Jonathan!

P.S.: Love what you're doing with HowSociable. Wish you the best.

Just wanted to let you guys know, Helpjuice.com is an alternative that a good amount of (former) Assistly customers have been switching to

You could try doing what I did; It resulted in 20 leads (that's $20k of work), even though I was really under pricing it.

My pitch was: MVP For $1k. You get an MVP for 1k. 0 iterations. I could have charged $3-5k at least, looking back.

See hn thread here: http://news.ycombinator.com/item?id=2075928

This was the building block of my former consulting company.

Additionally, I'd recommend cold calling (you have to be good in sales, if you're not, get better at it now -- go read the ultimate sales machine). It's highly effective. Personal experience.

Thank you SOOOO much for creating this. This is so valuable for me as a developer+designer.

Consider charging for it. I'd gladly pay $5/mo, if you had 10-20 new posts every month

Nope. We use Stripe for billing however.

Silicon Valley Bank (SVB)

Surprised the author didn't mention WP Engine. We (along with SmartBear, Foursquare and many others) use it at Helpjuice.com for our blog and it works great.

Doesn't work for me:

Mac OSX Lion, Chrome and Safari and Windows 7, Chrome

I started Helpjuice.com a couple months ago. It's now profitable.

I had an idea, called a few companies that I thought would pay for it. Then, I skipped school (I was in high school at the time) for a couple of days and built it. After I had built the BARE minimum version (now that I look back, our "search" was using simple MYSQL LIKE "search" and I was selling it) I was able to get a few companies to pay for it. And am now working on it full-time.

Maybe I'll write a blog post one day about the process.

Hey Emmet, we're one of the companies interested in continuing IndexTank's platform.

If you want to hear more, just ping me at emil@helpjuice.com

Decided not to go to college; Went through a seed incubator; Built a profitable product (helpjuice.com) which I live off of. Then, I turned 19.

Helpjuice.com uses

Helpjuice, for the knowledge base, of course

Github

Skype

Dropbox

Olark

VisualWebsiteOptimizer

Stripe - payments

Sendgrid

Linode (switched from Rackspace)

Balsamiq

There isn't too many arguments in play. One thinks Freshdesk is knockoff of Zendesk, the other one makes a website describing how it isn't. The real play is the choice of words and how Mikkel("Indian cowboys", the RIP OFF comment, etc.) went on about this, and how Zendesk responded

The customers are there to tell whether they're a knock off or not. I don't want to say anything as I'm not a customer.

Disclaimer: I'm the founder of Helpjuice.com. We compete with Zendesk's knowledge base.

This is so rude from Zendesk. In case you think someone has ripped of your product, in any way, you (as the CEO of a 30+ company with 10,000 customers) SHOULD NEVER, EVER write something like that.

I'm 100% with Freshdesk on this one specifically because of the tone of Zendesk and Freshdesk. The way Mikkel responded to Freshdesk is silly and childish.

If someone were to make a knock off of my product, I wouldn't tweet at them like Mikkel did. Or support one of my buddies (who is perhaps disguised as a blogger for blog XYZ) that's trolling a company's image, saying that they're the same as Zendesk. Or calling them Indian cowboys.

Zendesk, I hope you understand that you've turned me (an actual person who supports everything you do, and someone who talks to the folks at Assistly with a great and friendly tone) into someone who honestly hopes you loose this "battle" and have left a nasty look in a lot of people's eyes.

I don't know much about Freshdesk's product, but I know the way they reacted was nice and professional (exactly the opposite of how you responded). +1 on that.

Lesson learned: You don't do marketing by bashing on someone's product without looking like an ass (and perhaps loosing a couple customers).

P.S.: (to the Freshdesk folks) Congrats on stepping up and putting time in to create a page like this. I would have maybe included screenshots of the product to further help your customers understand that you're not a knock off of Zendesk.

Again, it's not about what you talk about RATHER how you talk about it. You're still boring.

The idea behind speaking about your passions is to tell it via a story and also create an emotional connection with the women as you're doing it.

I think you mean average frustrated chump

Actually, the way that Bill COULD have responded would be something like:

She: Do you think she's gorgeous ?

He: She's the most beautiful girl I've seen.....in the past 30 seconds

A lot of the stuff she does is basically shit-testing, and framing. Truth is 90% of the guys bight that stuff, and then you're out. "Women test men for all sorts of reasons, and it’s mostly an unconscious process. Attractive women have a lot of options, and prefer men who are STRONG OF CHARACTER. If you were an attractive woman being chased by hundreds of guys, how would you go about eliminating the losers? You’d TEST them, in subtle ways that test for strength and personality. If you did this on a regular enough basis, this behavior would become unconscious and automatic. Women will ALWAYS test you! Deal with it, learn how to handle it, and move on." [1]

Example I saw in the video.

Patti: "Are you nervous?" ...

Patti: "Do you think she's gorgeous?"

Bill: "She looks gorgeous"

By answering those questions, what Bill did is he bit into the frame and accepted her to control the situation. Notice how Patti leaded the conversation, and Bill played along.

tldr; Patti's not being a bitch, she pretty much doing what every attractive women does to a guy -- only she's doing it with no intention of dating them, rather to quickly dissect the guy

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[1] http://www.fastseduction.com/cgi-bin/fswiki.cgi?Shit_Tests