farkas

We have recently replatformed Jira and Confluence in Cloud: https://techcrunch.com/2018/04/02/atlassians-two-year-cloud-...

I'd encourage you to take a look again.

FYI that we're implementing read-ony mode in our data center product line, and we've also got various knowledge base articles for how to achieve this should you need it:

  https://confluence.atlassian.com/confkb/how-to-make-confluence-read-only-311920317.html

In any software, you've always got old requests that haven't been filled. We're just public about it.

StackOverflow has the same issue here: https://meta.stackexchange.com/questions/tagged/feature-requ...

Many top requests are 9+ years old.

Thanks for the feedback. We have just completed some replatforming work for Jira, and for some customers it got a lot faster, for some a bit slower.

Regardless of which camp you are in, we have dedicated teams focusing improving Jira performance over the coming few months.

If there is any more information you can provide around your situation, we'd love to hear it in order for us to ensure we fix your specific issue.

Scott CEO, Atlassian

I'd love to hear more about the APIs we need to improve. We are exploring using GraphQL for our next revision of APIs, and your experience would help us with that effort. If you're interested - we'd appreciate your feedback.

Scott CEO, Atlassian

Depends on what you mean by "left".

We are technically a UK incorporated company, headquartered and half our staff in Sydney and many of our staff and customers in the USA.

I still consider us Australian though.

We didn't move to the USA to take funding.

Both founders still live in Australia. Roughly half our global staff are Australian.

These days with local VC funds you can get funding much easier than when we started. That said, for later rounds (>150m+ valuation, tens of millions of dollars in), you are likely to get a better deal from the USA firms.

Scott, founder Atlassian

> while atlassian is not, they mostly care for their big customers

What do you base that comment on? Love to know how we can improve (beyond the things already listed above)

Scott (Atlassian CEO)

I want to add to what Michael said above.

In meeting with Michael, and discussing how we could work together, Michael could not be more clear that Trello's success is predicated on is breadth and its appeal to many different use-cases.

This is most clearly displayed in their inspiration page, that includes many, many use-cases:

  https://trello.com/inspiration

Keeping this strength alive will be key to Trello's long-term success.

Scott, CEO Atlassian

We don't view JIRA and Trello as competitors.

JIRA shines in areas that (a) have workflow and (b) require repeatable processes across a number of people.

Once you have 20+ people on a project, you need repeatable processes.

In cases like bug tracking, project management, customer service, help desks, HR onboarding and hundreds others you need workflow.

Trello shines in areas where you have (a) small teams or (b) require ad-hoc semi-structured data.

In small teams, even if repeatable process would help you, it's not worth the cost of setting up a system - you achieve it by social means.

Trello also has many, many use-cases where you want to start something quick, or personal. In this case it really shines, with near-zero friction to get started.

Scott, CEO Atlassian

We have no plans to sunset Trello. Trello is an incredible product, and an incredible brand, with an amazing team behind it.

Atlassian's product range today includes unstructured (Confluence) and structured (JIRA) products.

Trello fits right in the middle. It has a myriad of use-cases[1] and is loved by the millions who use it daily.

[1] - https://trello.com/inspiration

Scott, CEO Atlassian

Thanks for the recommendation!

We believe that JIRA Service Desk is the best for most use cases, and we're committed to aggressive pricing.

Let me know if I can help out at all.

Scott Farquhar, CEO Atlassian

Sorry for the hassle. Though it's not your issue, we needed to clean up all the different identity systems we had created over the years (Bitbucket, HipChat, Atlassian cloud, Atlassian services). Nothing nefarious, and we have literally spent years planning to make it as seamless for customers as possible.

If you have any issues - contact support@atlassian.com.

Scott

We have quite a few of our customers move from TFS to the Atlassian suite. We'd welcome you as a customer! Please try them out.

Cheers, Scott CEO, Atlassian

As the CEO of Atlassian, I'm obviously biased, but you should really check out Confluence. With 10s of thousands of companies using it for this exact purpose we have deep experience solving this type of problem.

Confluence provides templates for things like retros. It allows embedding of files, videos. Concurrent editing currently being rolled out.

Big thing with collaboration is ensuring things are public by default, which is not the case with Google docs and others.

You need it to be WYSIWYG for non-technical people to use, which rules out GitHub Wiki and others of that ilk.

Happy to answer any other questions about usage if you try it out.

Scott

Thanks for the testimonial!

For others reading - we have hundreds of examples like this - single person companies that have grown inside the Atlassian ecosystem.

From people like Bob Swift, who grew his company and was then acquired, to companies like Gliffy and Balsamiq Mockups who built multi-dozen person companies on the back of the Atlassian ecosystem.

Get started here: https://developer.atlassian.com/index.html

You should check out bitbucket cards for a simple issue tracker / Kanban board:

http://www.bitbucketcards.com/

Would love to understand more about this. I doubt it has anything to do with us going public. I can understand some of your other points (though I'd love to spend the time to explain our perspective if you would like), but "user-hostile" in bitbucket I don't understand.

Happy to engage further if you email me. scott <at> atlassian.com.

Scott Farquhar, Atlassian CEO

Love to hear your opinion on where JIRA is too complicated, and what size team you have. We'd appreciate your feedback. scott <at> atlassian.com

> Next time I'm in charge of QA, I'll be rolling my own tracker, again. To better support our workflow directly.

What is the workflow that you use? Is it supported by JIRA today? If it is - what would need to have to happen in JIRA to be something you'd support?

We're always keen to improve.

Scott, CEO Atlassian

When was this? We've made HUGE improvements to the performance of both JIRA and Confluence online recently.

"You either die a hero, or live long enough to see yourself become the villain"

Let us know anything specific you'd have us improve - love to know what changed over the last 10 years to make you change your mind.

I'll check. There are ways to set them up without using the web UI, but we can probably do a better job of documenting them for the power user. Stay tuned.

For Clustering - any reason you need active/active? We have mirroring[1] which (from our chats with most of our customers) is what people prefer.

[1] - https://confluence.atlassian.com/bitbucketserver/smart-mirro...

That bugs me also. We're working on it, but will take a while I'm afraid. One of those "death by a thousand cuts" issues, but really difficult to fix & migrate millions of users.

No excuse, but wanted to set expectations.

I'll see what we can do on the profile page part. Would be easy to "put something" on the page - harder to put the right thing. Email me if you have thoughts (scott@).

Email should be built in. Raise a support ticket with our amazing support team if any issues with that.

I'll check on README. I thought we had equivalent, but perhaps in a different place. Will have to wait until the team wakes up.

> Maybe it's intentional, but coming from GitHub a local server install of Bitbucket is just so plain

We try to be deliberate about adding features that matter. The Bitbucket server team is one of the best at Atlassian, so hopefully you're saying the lack of "right features" is the issue, not just the extra whitespace.

Thanks for taking time to add feedback. I really appreciate it & helps us make a better product.

Thanks for taking the time to write feedback. I really appreciate it.

Search is known and being worked on. FishEye should work in the interim until we do Stash native search - if not - please contact our support team.

Project areas - will get the team to dig into this more, and understand the real underlying use-case you need this. Is it search? Permissions? Discovery?

> Stash (Bitbucket Server now) lacks a ton of features that Bitbucket (and Github) have

CEO of Atlassian here. Can you list the features you deem missing? I want to check them against our roadmap, as I don't believe we have many gaps, and a host of things better.

All our venture raises were existing employees selling shares. Atlassian (the company) has never taken a dime of venture capital onto the balance sheet.

Also a reason why we're often (in my view) erroneously left off some of the unicorn lists - they only list "venture backed" companies.

I think you may have been caught up in a once-off UI rewrite over the last year. In general we don't change things that often, though there are minor improvements we try to roll out regularly.

Love more context on what you found jarring?

Apologies for this. Something got lost along the line here which we need to fix up. We pride ourselves on having scalable rules that work for everyone (one of the reasons we can keep our prices low), but in this case we should have made an exception.

We'll be giving Greek companies leeway to pay their bills.

Scott, CEO Atlassian

What is it that you're after? You already know about Stash's plugin system that you can configure to do anything weird and wonderful (huge perk), but wondering if there is something we should bake into the core product?

(Atlassian CEO here)