193 karma · joined March 2, 2008
It needs a revolution, from the likes of Steve Jobs, Elon Musk, etc.
Having said that, I feel like an airline can do a lot of make the travel experience easier for their passengers. Some airlines, such as Virgin, even try. But, in the absence of a plausible explanation, I would just go with lower standards of ethics. It is the same disease that plagued the financial system.
These airlines just need to understand this simple fact: if you delight your customers, they will come back and be willing to pay more for the same trip. You don't need alliances and frequent flier miles to buy the loyalty of your customers.
Good managements have weak links. You can either gather the courage to get your message to people who have the strength to listen to you and act on it, or you can keep cursing your boss and stick to you job.
If the author would have gathered the courage to get her message (discretely) to a higher-up, she would have been not been remembering that mess-up. She might have either prevented it, or been fired.
PS: Don't threaten in any way though, that will make you sound like a loser.