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eoghan

1,259 karma · joined July 29, 2009

CEO at Intercom

http://www.intercom.com/

@eoghan on Twitter

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eoghan··on Scalable proactive customer communication that doesn't suck
We're using a third-party service to find the social data from their e-mail address.
eoghan··on Warren Buffett thinks projections are useless
Buffett's point is that a projection prepared by a person wishing to sell his business, no matter what data went into the projection, will be inherently biased and is to be treated with skepticism. Buffett would much rather see said data himself. If he can understand it and the business, he'll make his own projections. If he can't, he certainly won't rely on the person with an interest in making the projection look good.
eoghan··on What percentage of people are alive today?
Nature will find far less technical solutions to this problem. War, poverty, disease will provide a ceiling to this growth.
eoghan··on Ask HN: What project management / ticketing app do you use?
@joncrawford has been compiling this list based on his needs: http://t.co/6LSV0j5
eoghan··on Apple Purchases iCloud.com for $4.5 Million
Cloud is a buzzword, but there's very little brand equity in MobileMe. I bet less than 1% of iPhone owners have heard of it. And those who have heard of it probably haven't heard very good things.
eoghan··on What Should You Do with Your Crappy Little Services Business?
There's a lot of wisdom in this article. Some things that really needed to be said. But the perspective from which it's written isn't typical of those he means to advise, I think.

He talks about "building meaningful businesses that are both fun and economically rewarding". But the great majority of services businesses are not fun and not that profitable.

And those I know with "product envy" aren't generally motivated by "crazy valuations" and acquisitions. Rather, we have a burning desire to make our own mark and the best of our potential. Pouring our creativity into another person's vision is rewarding to a limited degree.

eoghan··on Sequoia Leads $4.7 Million Investment in Humble Bundle (YC W11)
"The big question, of course, is how Humble Bundle itself plans to make money. Buyers can 'tip' the company when making purchases, but clearly that isn't the business model."

Why not? It seems pretty smart to me. The average purchase price is $5.

eoghan··on Bridge.me meetings that call you
The name is excellent.
eoghan··on Startups: Don't just collect my email address
I think it's likely that if you have to keep your list "warm", you probably launched your holding page too early.
eoghan··on Chatroulette for text messages
This road can lead only to an increase in the presence of penises in MMS messages.
eoghan··on Is LessConf laughing in the face of feminism?
I'm tempted to ask you what's wrong with white people and to call you a racist, but I'm not that sensitive.
eoghan··on Is LessConf laughing in the face of feminism?
It's not nice when people get hurt or offended. And I think it's possible to create a world where that never happens if we agree to ban artists like Allan and Steve and anyone who tries to do anything different.

Meanwhile, the Less guys have created a wonderful event through which I have made great, wholesome friendships, with nice guys and nice girls—people who like to smile and not take themselves too seriously and just want to learn and create great things.

Personally, I don't condone smut. But a conference which will offend nobody in some small way is a sterile, dull thing. O'Reilly do these well.

eoghan··on Milk: Kevin Rose's New Company Aims to Solve Big Problems on the Mobile Web
I don't think it's fair to call it a non-story. I think this approach is refreshing. Get great people together, play on their strengths, find something that works, grow it. But importantly, I think it's significant since Rose has clearly demonstrated his creative potential and you'd be foolish to bet against him doing some interesting stuff with Milk. It might be a non-story if it was about you or I.
eoghan··on Show HN: My startup - Summarizing popular HN articles
People who believe that they don't have time to read are fooling themselves. The real problem is that they find it increasingly difficult to concentrate amongst the distractions that a lot of us have allowed into our lives. The solution is not more technology (or smart services like this one) but rather a significant change in our lifestyles. Training yourself out of the ability to concentrate will have serious long-term consequences as you grow older and those who seek to invent great things will find it hard to do so without deep thought.
eoghan··on On Bushido, launch apps from github repos
Nice. Orchestra does something similar for PHP apps.

http://orchestra.io/

eoghan··on Blasphemy & Revelation – with DHH
"What a load of crock!" (Love David's use of catch-phrases.)

Nice interview.

eoghan··on What life lessons are unintuitive or go against common sense or wisdom?
"You can't be anything you want to be."

I believe in this very strongly.

eoghan··on Burned by Twitter, Developers Launch Distributed Microblogging Service
Meanwhile on Twitter...

http://twitter.com/#!/search/%23stoprightthere

None of these people care, I'm afraid.

eoghan··on A conversation between two chatbots and how one found out the other is an AI.
So that's where YouTube comments come from!
eoghan··on How We Got Owned by a Few Teenagers (and Why It Will Never Happen Again)
I would encourage them to pursue legal action. I think it's right, justified and also strategically important—you can't have other kids thinking they will get away with it in the future.
eoghan··on Apple Sues Amazon.com, Seeks Order to Stop Use of 'App Store'
Both Apple and Amazon are run by two of the smartest businessmen in the world.

For Amazon's part, they're attracted to the phrase "app store" because:

a. due to Apple's efforts, the phrase has gained an amount of familiarity and also b. it's simply a good name.

If only Apple products have this "app store" thing, they have another unique offering. But if you can access an "app store" from any device, there's less incentive for the consumer to specifically buy an iPad (over a Kindle, for example).

For Apple's part, they know right well that they're pushing it by contesting their exclusive right to the generic phrase "app store". But for the reasons outlined above, it's very much in their interests to prevent others from using it and they have relatively little to lose by going to court to attempt to do so.

eoghan··on Contrast looking for Exceptional Ruby hacker (remote)
"But who is wurs shod, than the shoemakers wyfe, With shops full of newe shapen shoes all hir lyfe?"

http://www.answers.com/topic/the-shoemaker-s-son-always-goes...

:-) Thanks for your feedback!

eoghan··on Cosmonaut Crashed Into Earth 'Crying In Rage' [in 1967]
I doubt many people are reading that title as breaking news!
eoghan··on Please, Let Me Pay
"Most users of free services are douchebags."

It's a blunt way to put it but my experience has shown this to be generally true.

eoghan··on Entreporn, The Fallacy That Wastes Your Life
It's not easy. It's very hard. But relatively speaking, compared with building "the next Facebook", it's extremely achievable for a lot of people.
eoghan··on Web Analytics & Startups
I often wonder about the nature of the value of real-time stats also. It's certainly cool and I guess it's useful for certain events (after you tweet something, publish a post, etc.). After that, maybe it would be a very valuable tool for large content publishers—they could see what content is hot and pull it out to the front page, etc?
eoghan··on Create a website using Dropbox and a text editor
What about just using HTML?
eoghan··on Introducing Union Station: our web app performance monitoring service
Very slick, complete, confident site for such a young and small team. Respect.
eoghan··on Why I stopped travelling to the US and largely stopped doing business in the US
What exactly would you like to know? I've traveled to about 10 European countries. I've never been photographed, had my fingerprints taken, been interrogated about my intentions. But every time I visit the US, all of these things happen. I should note that I'm a European Union (EU) citizen which gives me the right to travel freely between countries in the EU. But my American friends have only ever been hassled when they broke the conditions of their holiday visas (e.g. overstayed their 90 days).
eoghan··on How I Got Kicked Out of Y Combinator and Then Raised $1.5m for My Startup
Love this story and can vouch for its authenticity!
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