2,251 karma · joined September 25, 2009
dougmccune.com
Email: doug at my HN username.com
If you ignore the web3/crypto aspect, they’ve got a decent start on what seems like a reasonably similar platform. They do all their dev and community building out in the open, so you can join their Discord and listen in on their community calls, etc. Might at least give you some ideas on what to target or avoid.
However, when dropping off my kid at school they require a Covid screening app (phone only) that you have to show every morning. I got half way to Whole Foods before turning back realizing I needed my phone to scan the Amazon Prime code to get better prices.
I expect more and more everyday activities will require smartphones sadly.
All I was trying to do was push back on the bleak vision of boarded up commerce-less, restaurant-less, people-less streets being roamed by criminals, addicts, and the mentally ill. Yes, we have all sorts of issues, but the scene outside is much more like pre-pandemic life than the Walking Dead.
I’m a parent of a 9 year old and 7 year old. My 9 yo has Messenger Kids. I agree it’s a pretty well designed app. But it’s just messaging (and some games). It’s like the telephone. I don’t mind that. But IG and FB are different things entirely. My concern isn’t that my kid can chat with his friends. It’s in the compare and despair, the constant posting of fake versions of your perfect life to make others feel jealous, and the algorithmic promotion of outrage (sorry, I mean high engagement) content.
My take on this is that most US firms have outsourced first tier tech support to non-native English speakers who have fairly useless scripts they have to run through. You're dealing with a human (sometimes), but it's about the equivalent of dealing with a robot. It's hard to remember to have empathy when whatever you say is met with a standard, often nonsensical readout of the next thing in their script. So I think we've trained people to expect a horrible first tier experience.
That said, I've done a lot of B2B enterprise software support and have found exactly the same thing as you. Initial emails or calls will come in and the tone is aggressive and impatient. I think this stems from the assumption that the response will be useless (until maybe it gets escalated 3 times to someone actually useful). But when you respond as a capable human who legitimately is trying to help them out (and not just pass them on to someone else), suddenly the tone totally changes and you have wonderful interactions. People are incredibly appreciative. Nobody is used to a support person actually solving their problem. Hell, they're not even used to someone replying to them at all most of the time. The bar is on the floor. So when you exceed that bar and actually help someone quickly and efficiently, they turn into super fans.
I have no affiliation other than I have met the founder and think the product is cool.
From the S1:
We incurred net losses of $46.7 million and $66.8 million in 2019 and 2020, respectively, and we had an accumulated deficit of $343.6 million as of December 31, 2020. We expect to incur significant losses in the future. We will need to generate and sustain increased revenue levels in future periods to achieve profitability, and even if we achieve profitability, we may not be able to maintain or increase our level of profitability. We anticipate that our operating expenses will increase substantially for the foreseeable future as we continue to, among other things...
These expenditures will make it more difficult for us to achieve and maintain profitability. Our efforts to grow our business may be more costly than we expect, and we may not be able to increase our revenue enough to offset our higher operating expenses. If we are forced to reduce our expenses, it could negatively impact our growth and growth strategy. As a result, we can provide no assurance as to whether or when we will achieve profitability. If we are not able to achieve and maintain profitability, the value of our company and our common stock could decline significantly, and you could lose some or all of your investment.
The algorithmic curation of all social media platforms that is intentionally built to assault users with the most distasteful, extreme lies (because it's good for engagement!) is the real problem in my view. If every social media platform stopped all algorithmic curation/recommendation and simply presented a chronological list of updates from people you follow (and did not recommend who to follow), then I think the bulk of the problem goes away.
I have no problem with free speech (even abhorrent speech). But I have a problem when a person's online experience is controlled by algorithms specifically designed to ratchet up the garbage and inundate people with hateful rhetoric.
Seems like that was by design.
The corollary is that taking vast VC money is the best way to grow to be a $1B business (obviously there are some exceptions). Again, all these things can be true. If you're a founder and determined to have a billion dollar company, you should take VC money. But your chances of success are miniscule. If, on the other hand, you're a founder and just want to build a $20m business, don't take VC money and the odds improve dramatically.
I know you're asking about the full cost including the time of the people working for free, which you're right, is an impossible number to get. But I fail to fully see your point. The new journal that's going to be run by MIT Press isn't going to start paying editors and reviewers any differently than Elsevier (meaning not paying them).
To answer one of your questions, the article mentions they are indeed going to try to charge less for APCs ($600-800 instead of $1,800), and they're going to be fully OA, but those are the only major changes.
But to part of your question about the cost of publishing, PLOS publishes their financials [1], as does eLife [2]. eLife published 1,307 papers in 2017 and had total expenses of 5.3m GBP (~6.9m USD) for an average per-article expense of $5,244. PLOS published ~27,000 articles in 2016 [3] and had total expenses of $42.8m USD for an average per-article expense of ~$1,500. These of course aren't apples to apples comparisons, since what they're trying to do with this journal isn't the same as what PLOS does or what eLife does. But I think those are some good ballparks to understand what the range kind of looks like.
[1] https://www.plos.org/financial-overview
[2] https://elifesciences.org/inside-elife/50d52087/annual-repor...
[3] https://www.plos.org/files/PLOS-Annual-Update-2016-online.pd...
To provide a frustrating anecdote from the publisher's side: we'd love to heavily invest in launching new open access journals (which we do, but we'd love to do even more). The problem with launching a new journal (either subscription or OA) is that nobody will publish in it if it doesn't have an impact factor. Impact factor is controlled by a private, for-profit company (Clarivate) that's owned by a private equity firm. Getting an impact factor takes 3-5 years and also relies on the total crapshoot of what Clarivate decides to list or not list. So the prospect of launching a new OA journal is one where you are guaranteed to lose money for the first 3-5 years and then you have to put all your eggs in the impact factor basket, hope you get listed and receive an impact factor, and only after all that will academics choose your journal over any established legacy brand. And all this because at some point academia decided that they'd outsource academic career assessment to the magic number that is Impact Factor.
I also want to thank you and the other commenters for some good discourse here. This has been refreshing and I was only called an asshole once the whole time! But jokes aside, a sincere thanks :)
But what about the humanities and social sciences, which are typically not funded by government or foundation grants? We currently have a system in which the expectation of the academics is that they can publish for free because the universities pay for that cost via subscriptions. Changing to an author-pays model, which Plan S seems to push the industry toward, doesn't work for a lot of academic fields. There are certainly alternatives, like university libraries converting some of the funding they currently use for subscriptions to cover publication costs, or entire governments covering all publication costs for every academic within their borders. But it's not as easy to see exactly how the non-zero cost of publishing is covered outside well-funded disciplines.
I do have an issue calling it a monopoly, however. At best you can call it an oligopoly. The top 5 publishers publish about half the total articles each year [1]. So half the research is published by a combination of hundreds of smaller publishers (both for-profit and not) or independent scholarly societies. And then within the top publishers, they are absolutely in competition with each other, which becomes readily apparent when you dig into the royalty deals that publishers offer scholarly societies for the rights to publish their journals, which continue to get richer for the societies (which poses a whole different interesting problem in terms of the collateral damage to modern-day scholarly societies if or when the business model blows up).
[1] https://journals.plos.org/plosone/article?id=10.1371/journal...