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cristinacordova

1,832 karma · joined April 30, 2010

@cjc
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cristinacordova··on Ask HN: What service should startups use for recurring billing?
I work at Stripe and just sent you an invite. Let us know how it goes.
cristinacordova··on How Stripe does engineering interviews
I work at Stripe.

The post has since been updated, but I'll just copy it here: This isn't about actually coming in on a Sunday (most people don't) — it's to determine if this is someone who is so impressive and so nice that others actively want to be around them.

Also, as mentioned in the post, usually just the interviewers attend the meeting to make a hiring decision. In the case that someone didn't interview a candidate, but knows him or her in some other way, we want to make sure this person can also join in, if wanted.

cristinacordova··on Introducing Stripe UK
(I work at Stripe)

For a more detailed cost comparison with PayPal:

Stripe's pricing starts at 2.4% + £0.20 per transaction + VAT. Stripe charges 2% for foreign conversions (i.e. charging in EUR, when you want to be paid out in GBP).

PayPal's pricing starts at 3.4% + £0.20 per transaction. In addition to their published rate, you'll also pay:

* £20 per month if you want to design and host your own checkout pages.

* If you process in other currencies other than your local currency, PayPal will charge you a fee of 2.5% above the wholesale exchange rate (https://www.paypal.com/uk/webapps/mpp/cross-border-and-conve...).

* If you receive payments from customers outside of the UK, PayPal will charge you a fee of anywhere from 0.4% to 1.5% (https://www.paypal.com/uk/webapps/mpp/cross-border-and-conve...).

* If your customers pay with American Express, PayPal will charge you a fee of 3.5%.

* If you issue a refund, you will pay a fixed fee portion of the original transaction fee.

cristinacordova··on Why switching from Stripe to Balanced has helped LaunchTrack scale
I just shot Dylan an email -- thanks for the recommendation.
cristinacordova··on Why switching from Stripe to Balanced has helped LaunchTrack scale
You mentioned the use case of shopping carts with our API for charging and transfers. I'm assuming you have a use case of a customer making a purchase from several different sellers and then needing to pay those sellers out after the transaction?

Let's a say a customer bought $100 worth of items from two different sellers. You owe the sellers $40 each and you want to keep the rest. Here's how you'd handle that:

1) Charge the card (https://stripe.com/docs/api#charges) the full amount of the purchase ($100). 2) Subtracting Stripe's fees, you'd see $96.80 appear in your Stripe balance (https://stripe.com/docs/api#balance). 3) Initiate a transfer to seller 1 (https://stripe.com/docs/tutorials/sending-transfers) for $40 (this costs $0.25) 4) Initiate a transfer to seller 2 (https://stripe.com/docs/tutorials/sending-transfers) for $40 (this costs $0.25). 5) You'll have $16.30 remaining in your balance. You can then transfer that to your own bank account (https://stripe.com/docs/tutorials/sending-transfers) and we don't charge any fees for paying yourself out.

cristinacordova··on Why switching from Stripe to Balanced has helped LaunchTrack scale
(I work at Stripe)

If you're looking to split payments to multiple parties, you may want to take a look at sending transfers, rather than using Connect: https://stripe.com/blog/send-payouts-with-stripe

This only requires the sellers' bank account information in order to pay them out.

Stripe provides a Customer abstraction that makes it easy to save credit card information for later and use it multiple times. Instead of charging the card immediately, you can create a new Customer object and save the card to that customer. See more here: https://stripe.com/docs/tutorials/charges#saving-credit-card...

cristinacordova··on Why switching from Stripe to Balanced has helped LaunchTrack scale
(I work at Stripe)

Stripe Connect is great for a certain kind of marketplace, specifically one that does not want to be liable for chargebacks or refunds and wants to remain outside of the flow of funds.

We launched the ability to send payouts with Stripe over a month ago for a different kind of marketplace (such as Lyft, SideCar and Exec), which want more control over the payout process. You can read more about it here on our site: https://stripe.com/blog/send-payouts-with-stripe

cristinacordova··on Build an e-commerce mobile app on Parse and Stripe
Cristina from Stripe here.

You can use Parse's integration for traditional e-commerce. As an example, Parse built their own app where you can purchase Parse swag and have it shipped to you: https://itunes.apple.com/us/app/parse-store/id613679907?ls=1...

cristinacordova··on How to Hire More Women at Your Startup
Sure, but supporting femininity with significant paid maternity leave would be welcome support.
cristinacordova··on How to Hire More Women at Your Startup
correct, that was my goal.
cristinacordova··on How to Hire More Women at Your Startup
The post assumes that the women you are trying to recruit are qualified.
cristinacordova··on How to Hire More Women at Your Startup
If this philosophy is antithetical to your culture, you certainly don't have to follow it. These were not meant to be hard and fast rules, but something companies might want to take into consideration when recruiting.

For example, while I certainly enjoy chips and beer, it's not the first thing I want to see on a company's recruiting page.

cristinacordova··on How to Hire More Women at Your Startup
No, it's not illegal to engage in recruiting efforts aimed at diverse candidates. Many large companies have programs to specifically to recruit historically under-represented candidates: http://www.google.com/intl/en/jobs/students/sga/undergrad/in...
cristinacordova··on How to Hire More Women at Your Startup
Agreed, this is not solely for recruiting women, but also for building a team that is more accepting of diversity in general.

Note this video of a messy hackerhouse: http://techcrunch.com/2011/05/04/tc-cribs-likealittle-lal/ Not a single commenter is a woman.

cristinacordova··on How to Hire More Women at Your Startup
Data shows that companies with more women in leadership roles outperform companies with fewer women in leadership roles. [1]

Women drive economic growth. Women went from holding 37 percent of all jobs to 47 percent over the past 40 years. This has accounted for about a quarter of current GDP. [2]

If your company is selling products to women or households (for which women do the majority of spending), it makes sense to have people on your team who can understand what they want.

Studies show diversifying the workplace helps businesses increase their market share. [3]

[1] http://www.forbes.com/sites/katetaylor/2012/06/26/the-new-ca...

[2] http://www.mckinsey.com/client_service/organization/latest_t...

[3] http://www.deloitte.com/assets/Dcom-UnitedStates/Local%20Ass...

cristinacordova··on Joining Stripe
(I work at Stripe)

Patrick answered a question on Quora about why Stripe doesn't have product managers and the cultural aspects behind that decision: http://qr.ae/TFjJK

cristinacordova··on Chec(kout) - Sell anything, anywhere. A platform for longtail ecommerce.
Just an FYI, the A/B testing link here is broken: https://trychec.com/ab-testing
cristinacordova··on Introducing Braintree.js
(I work at Stripe)

We'd be happy to offer a discount for businesses on track to charge over $1M/year. Simply email us at support@stripe.com

cristinacordova··on Show HN: CropUp, Sell your _______ on _______
Hi Paul. I work at Stripe and just sent you an email about our Connect product (https://stripe.com/connect), which is used by many e-commerce platforms such as Shopify and Goodsie.
cristinacordova··on Why We Switched From Stripe To Balanced
Cristina from Stripe here. Thanks for the comment.

Many marketplaces want to avoid the liability for transactions that take place on their platform. This is specifically why we built Stripe Connect (https://stripe.com/connect). It allows the marketplace to provide a way to accept payments to their sellers. The buyers and sellers can the transact with each other and the marketplace avoids liability.

Balanced provides the ability to pass disputes onto the seller, but the marketplace ultimately has full liability for chargebacks, fraud, and so on.

With Stripe Connect, each seller is responsible for charges run through their own Stripe account. This removes any liability from the marketplace, and is really useful if you want to purely be a platform of facilitating payments and don’t actually want to be involved in the risk and complexity of handling any of the money.

cristinacordova··on Why We Switched From Stripe To Balanced
Cristina from Stripe here.

Stripe just launched in beta in the UK and is available in Canada as well, whereas I believe Balanced is only available to users in the U.S.

Many customers with international buyers and sellers have opted to use our Stripe Connect product for that reason: https://stripe.com/connect

cristinacordova··on Why We Switched From Stripe To Balanced
Cristina from Stripe here.

There are a few major differences between Stripe Connect and Balanced. Amber from our team details them here: http://www.quora.com/Balanced/How-does-Balanced-compare-agai...

cristinacordova··on Balanced (YC W11) Adds Bank Payments to its P2P Payments Platform
Cristina from Stripe here. Stripe Connect is the product most of our platforms and marketplaces use: https://stripe.com/connect

Amber on our team clarified some of the differences between Stripe and Balanced here: http://www.quora.com/Balanced/How-does-Balanced-compare-agai...

-- Flow of Funds --

With Balanced, since all of the payments are aggregated in one account, it’s up to the marketplace to keep track of how much each seller is owed and explicitly pay them out. This means full control on exactly when and what gets paid: things like escrow and custom payout schedules are possible.

With Stripe Connect, since all of the sellers have different Stripe accounts and the charges are made with their distinct API keys, the money will automatically go into their Stripe account and be paid out a 7-day rolling basis. The application can take a cut of each transaction and/or issue refunds, but you never have to touch (or worry about) distributing any of the funds. Because of this, however, payout schedules are less flexible.

-- Liability/Disputes --

Balanced provides the ability to pass disputes onto the seller, but the marketplace ultimately has full liability for chargebacks, fraud, and so on.

With Stripe Connect, each seller is responsible for charges run through their own Stripe account. This removes any liability from the marketplace, and is really useful if you want to purely be a platform of facilitating payments and don’t actually want to be involved in the risk and complexity of handling any of the money.

-- Signing up a seller --

With Balanced, each seller can be signed up directly through the API (which includes an underwriting API). However, any charges made are still the responsibility of the marketplace.

With Stripe Connect, the seller can use an existing Stripe account or create a new one during the OAuth flow (which requires a redirect to Stripe’s site). Stripe takes full responsibility for evaluating each seller.

For the application you mentioned, Stripe Connect can certainly facilitate a transaction like that. With Balanced, if something goes wrong with the transaction, the marketplace is liable for disputes. With Stripe, because the transaction is happening directly between the buyer and seller, the marketplace avoids all liability.

cristinacordova··on Email transparency
Yes, we do require two factor auth, and we're very stringent about laptop security generally. We're pretty cognizant that, even at a less open company, compromising any employee can generally be used to obtain a surprising amount of sensitive company information.
cristinacordova··on Email transparency
Speaking as a non-technical person at Stripe, the google groups web interface good, but not great. Andreas on our team built a filter manager, which makes it much easier: https://github.com/antifuchs/gmail-britta

I was all set up with filters on my first day and then made tweaks over my first couple of weeks to improve efficiency.

cristinacordova··on Stripe Checkout
Stripe already works with several companies that accept payments and bypass Apple's cut, such as OrderAhead and Exec. There are some types of purchases that must go through Apple, however, such as digital goods/content.
cristinacordova··on Stripe Checkout
You can be notified the moment we launch by simply giving us your email here: https://stripe.com/global
cristinacordova··on Stripe updates policy: free refunds and chargebacks
We launched much improved dispute management recently as well, enabling you to better handle chargebacks: https://stripe.com/blog/better-dispute-management
cristinacordova··on Introducing Pulse for Web
You can if you download our mobile apps. Our web application, however, does require a sign-up.
cristinacordova··on Introducing Pulse for Web
Your corporate network is likely blocking FB Connect, which we have on the top of our page. We're working on a fix for it.
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