File a polite complaint that they are excluding members of the community unnecessarily, and that alternatives like meetup.com exist so you don't even need to run your own web server.
2,571 karma · joined July 6, 2009
File a polite complaint that they are excluding members of the community unnecessarily, and that alternatives like meetup.com exist so you don't even need to run your own web server.
Their thermostats had a defect at one point (not sure if it was ever actually fixed) where if your heating or cooling system caused a surge in your wiring, your nest would get stuck with both heating and cooling at full blast, or something equally silly. The Nest thermostat was certainly not designed to fail safely or sanely.
Companies have free reign to do what they will, its up to us the people to demonstrate why / decide what they are doing is illegal and demand laws around it.
I think the question is why aren't more people pissed off about this? Some would say its apathy, I would say its simple lack of knowledge and understanding. Nobody wants to be spied on.
But the fact that they force you to use their servers to store your data so that they can turn around and sell it, frankly I hope they get sued for something. Anything.
There should be a law against selling customer data without the expressed consent of the customer whos data is being sold, per purchase. Even if the company is acquired.
Turning my lights on and off? That has to work without internet access.
Logging my heart rate et all, ala fitbit? Nope, I should be able to use a server of my choosing, requiring that I use cloud servers for something I paid a one time fee for is an instant deal breaker.
A service that logged all of my access times and determined whether or not I was home based on the result? I would prefer that be run from my own server even optionally with a DNS hijack, but I would understand the need for the cloud in this situation.
This has become a key thing that I look for when buying new products. If the product relies on the cloud for a feature that I think should be entirely offline, the product will be immediately returned and a negative review will be left on the resellers site.
A perfect example was the early version of the Lockitron device. It required cloud access but had a one time payment. Based on that information alone I could not justify the purchase to myself even just to play with because it's a bad business model.
There's a lot of room for a vendor to come in with open products, a pledge to maintain that open-ness, and decent integration to really take over the home automation market. I really feel like all the existing products are too proprietary to be of any interest to us home automation geeks.
I'm looking at you Jenkins![0]
[0] https://wiki.jenkins-ci.org/display/JENKINS/Installing+Jenki...
Depending on how much time you've given them this sounds like a perfect candidate for the Full Disclosure mailing list, just post anonymously.
Edit: I would emphasize though, if you're going to purchase with Dell, do it as a business (Just pretend you are a business, dont buy it through work). Dell consumer customer support is f#$&ing atrocious. I'm still fighting with them to rectify a problem from an order back in Nov 2015 that I never received. I can't overstate this enough, Dell consumer support is f$#&ing HORRIBLE.
Microsoft has a long way to go before they get the benefit of the doubt from me due to their decades of Embracing Extending and Extinguishing.
They have another decade worth of good behaviour owed before I'm willing to consider giving them the benefit of the doubt. But that's me.
Why did you have to defend something you hated? Where I work if something doesnt have an advocate, it stops being a product offering.
It was quite easy, and I now even use nsupdate to block new ad domains that show up so that I don't have to restart my DNS server to add new names to block.
I pondered making my server publicly available but had concerns about bandwidth, and other potential legal shenanigans. That said I couldn't put my finger on what exactly I'd get in trouble for if I made it public, so perhaps it's just FUD?
Just explaining which established crypto you're using and where you're using it goes a long way. (And please don't let Marketing write this part - specifics matter)
When I see an app or product that touts some security claim, I check around their website to see what they offer to back that claim up. I do not file support tickets asking for clarification unless I really really want the product.
People like me probably note that the product mentions end to end encryption and simply move on if there is no more information provided to explain this.
My thinking behind this is: When vendors are proud of their security they flaunt it. When they don't flaunt it, you should be concerned about why they aren't.
From my perspective anyway. Just my 2c.
We just finished trying to set up some servers in softlayer and it was thee biggest pain in the ass we've had to deal with in a LONG time. Everything required a support ticket.
And that's if you're willing to overlook their reputation. Just Google "softlayer spam" and you'll see what I mean right away.
Glad that it worked for you. But wow... Never again.
IMO the people who lead the corporation that released the product should be held personally liable but I realize that's an unfavorable opinion. Otherwise the government ends up footing the bill, which means WE foot the bill, and we're back to being in an unfair situation.
It seems like it would be quite easy to outlaw this, the only question is what collateral damage would result from the process.