Dell’s Skylake XPS 13, Precision workstations now come with Ubuntu preinstalled
arstechnica.com
arstechnica.com
I guess I'll wait for Apple to reveal the new MB Pro line before making a decision, but it seems that for the first time in 10 years my next laptop will not be a Lenovo/IBM.
If you add this option, then the two laptops you're comparing may be closer in terms of price and support. Then it's just about the other factors you mention.
They send a technician (with an enormous backpack full of dell parts) to your location within 24 hours. The tech will work on it on-site until repaired.
I do not believe there could be a less disruptive, quicker way to repair a laptop.
Not sure if they offer that same level of support to consumers, but if they do, know it blows AppleCare out of the water.
I spilled noxious bong water in my keyboard, and the Dell technician who came to my house correctly diagnosed what the problem was, cheerfully replaced my keyboard, and helpfully offered to come back tomorrow with a replacement for a broken plastic part I hadn't even noticed.
Compare that to the way Apple refuses to "handle hazardous substances". [1]
[1] http://www.alphr.com/news/353512/apple-refuses-to-repair-smo...
I had to argue just to get them to cover one way of shipping, and even then they required me to physically take the machine to a UPS drop off. I lived in a major urban area at the time and owned no car, and would have required an expensive taxi ride to drop it off at their requested location, and of course they weren't willing to reimburse me for that taxi ride.
I was furious and they simply offered no reasonable way for me to get it repaired. They lost a customer and I'll happily switch back to Dell.
Dell does have on call service, and in some countries it's better than Lenovo by far. I've had Dell send a guy into a village up a mountain in a 3rd world country, next day (!) whereas I couldn't even figure out how to make a claim with Lenovo in that country (and friends that work for the relevant company there confirm there is no inventory).
You're right that consumer laptops have done away with buttons nowadays.
Maybe folks using things like Macbooks just don't notice issues like heat and poor ergonomics? Though that's not a very satisfying idea.
The keyboard is actually quite good once you get used to it. I used to need a keyboard replacement every 12-18 months on my lenovo (yes, you read that correctly). The Dell one has now survived 12 months, so I'd say the build quality is quite good, perhaps even better than the lenovo one (might also be due to design - nothing gets stuck under the keys, which helps a lot).
Dell has even send me replacement parts in the past to repair stuff on my own.
[EDIT] type.
As of 1 month ago, when I bought and then returned an XPS 15 due to the trackpad, there was no option for middle clicking and no option for navigating forward/back.
There are also horrific sensitivity issues with the trackpad that is extremely well documented in user complaints online - the cursor doesn't start moving until your finger moves about a millimeter on the trackpad, resulting in it "jumping" when you are moving very small distances with high cursor speed.
These are all software issues - I installed Synaptics and it fixed these problems, but introduced others. I spent over 20 hours testing and researching and messing with the registry to have a trackpad that works the same as most any other laptop with Windows 7 or Windows 8.1. I obviously didn't succeed, which is why I returned it.
To clarify, this is really a Windows 10 issue, and to some extent an Synaptics driver issue (even though it isn't officially supported by Dell).
Thanks for sharing your service experience, as I need my laptop for work everyday this is an important point for me.
I'd actively avoid a laptop if the trackpad had buttons now I think.
I currently use a Thinkpad T440p, which is of the generation of thinkpads universally reviled for their "shitty" trackpad and lack of discrete trackpoint buttons. I can't comment on the trackpoint since I have no interest in using it, but the trackpad is truly unusable on Windows.
It seems that most non-apple laptop manufacturers that have adopted this style of trackpad have done it for aesthetic purposes, to mimic Apple, and to give users more space to move their fingers over. Their trackpad designs are essentially what you would have if the surfaces of the physical trackpad buttons were also touch sensitive on a tradition trackpad design: the bottom-right corner of the trackpad is a right-click area. I hate to evangelize Apple for fear of being associated with people who evangelize Apple, but Apple understands interface design well enough to realize that that's a terrible way to design a trackpad.
The point of Apple's design is to unite tap-to-click mode of traditional trackpads with the button-activated mode. The tap-to-click mode has always been simpler because you don't have to keep your thumb on the button all the time. This gives your hands more freedom; you only have to maintain one point of contact with the trackpad, and you can pivot around that point however you want, rather than being anchored by a second point. This might help defend against RSI, and also makes it faster to transition between controlling the cursor and typing. But the problem with tap-to-click has always been sensitivity. Typing on a laptop with a tap-to-click trackpad is a horrible experience because your wrist accidentally contacts the trackpad and activates a click event, moving the carat or focusing on a different field and suddenly your keystrokes are being sent to the wrong place. Apple's trackpads solve the problem by changing tap-to-click to push-down-to-click. When they introduced this on their laptops it was fantastic, it was what a trackpad experience should have always been like.
As someone who's used Apple's "Magic Trackpad", which is huge, I can say there's almost no value in a larger trackpad surface, which is what other manufacturers are going for. I don't move my wrist when using the trackpad, my range of mobility is limited to the range of my knuckles. If I want to move the cursor a long distance, I'll move my finger quickly and take advantage of cursor accelleration. For moving short distances, it's intuitive that you wouldn't need any range of motion.
So the "soft buttons" that they put on "clickpads" are terrible. They have all the disadvantages of traditional trackpads in that they anchor your hand position, but there's no tactile indication of where the button is, so sometimes when you want to right click, you accidentally miss the button and left click. Worse, they make the entire rest of the trackpad surface a left click (like in Apple's design), so it's tempting to use it like an Apple clickpad, but if you do that, sometimes your finger will end up over the right click button and it will do the wrong thing.
If you have a shitty clickpad and you use linux, `synclient ClickPad=0` will fix it and make it work like and Apple clickpad. You can also set ClickPad=0 in your Xorg.conf to persist it.
Not so with tap-to-click. The entire surface can click. And I've never had a serious problem with spurious clicks that other people report, for some reason I'm not really sure of.
I agree that softbutton areas (for click and scroll) on PC trackpads are terrible, though.
err, pardon? The hardware is designed for another operating system and its failure in Linux can't be blamed on that hardware?!
I have a Dell Rugged Extreme 12, which is the XPS in wolves' clothing... it's fantastic. But in both Windows 8.1 and Windows 10, either the trackpad and the touch sceen would randomly stopped working ... often under suspend.
But the trackpad works and has always worked perfectly in Ubuntu Linux. Ironic.
That set of documents appears to be largely focused on the HID protocol for data transfer between a Microsoft-certified touchpad and the driver, not a specification for the hardware design per se.
With that said, open, freely licensed, and non-patent-encumbered protocols are vitally important and it's awesome that Microsoft has stepped up and shown leadership.. if that's what that is. Microsoft has been doing more and more impressive things to work with the open-source community since Ballmer, and that'd be great if that's what it is.
Care to comment on if that's a:
1) freely licensed or open-source specification
2) patent-encumbered?
Also, your anecdotal evidence is meaningless and doesn't disprove my experience despite your rude attempts to do so.
I quite like button-less touch pads. But I also LOVE hardware keyboards on phones. The market decided my preferences aren't commercially viable, but I weep at the imprecision and slowness of touch screen phones, not to mention the general crappiness of terminal emulators without a physical keyboard.
When Logitech stopped making them I started stockpiling Logitech's Cordless Optical Trackman because it's the greatest trackball ever made. It will be a sad, sad day when the last one kicks the bucket, especially since working ones on ebay can be several hundred dollars.
I think I've had trackpoint buttons fail once, sorta. On a used ThinkPad X201 I got for $300, and just this week, clicks seem intermittent. But it's been under heavy use in an elementary classroom so I'm not sure what kind of stress it's gone through. I've never had an issue with laptop buttos otherwise that I can recall, thinking back to the early 90s.
But you can set the trackpad (Preferences > Trackpad > Point & Click > Tap to click) to accept a soft finger tap. And two finger tap is equivalent to a right click.
I think the MBP trackpad is the primary reason for me not moving to another laptop, even as I become less and less enamoured with OS X itself.
The inadvertent movement rejection is so good you can just leave your four fingers on the pad without thinking about switching between them.
I have very much enjoyed it. The trackpad, to me, has been excellent, and the keyboard a delight, even with the tiny arrows, which I use constantly since they work in coordination with Fn to be Home, End, and Page up and down. There is no physical middle button, but I switched to the XPS 13 from an MBP so I am used to this arrangement.
The only complaint I have is the small coil whine noticeable in quiet settings, which I believe they've fixed, the lack of anything like magsafe on the power cord, which is a patent issue, and the soldered-on ram, which is understandable given the form factor, but frustrating. I DO like that the mSATA storage is upgradable.
I end up using the touchpad for many of the things I used to use the arrow keys for anyway.
In my opinion, t430u is the second-best laptop I've owned, but the Macbook blows it away, even in terms of build quality.
edit: but i used a different os, which could explain that too.
This may be true for your experience with X1Cs, but it's hardly true for Lenovos in general. My t450s rarely makes any fan noise under stress, and it's never become uncomfortably hot to the touch like my work MBP has.
This may be true for your experience with X1Cs, but it's hardly true for Lenovos in general. My t450s rarely makes any fan noise under stress, and it's never become uncomfortably hot to the touch like my work MBP has. My work MBP also definitely gets very noisy if I'm pegging a core or three.
And of course, if you need OSX for work then only MBP provides that.
But I agree with you - the current crop of thinkpad are unworthy. I'm planning to hold on to my t430s for another year.
Wait, what. Link please?
Most UIs nowerdays adept to DPI, so no real problems there (idea/intellij just fixed their stuff to work better on HiDPI).
It's today just a matter of choice. I usually use a prescaling/font size etc. that does not pack too much information onto the screen but I enjoy that I can increase the density if needed!
I should also note there was a recent price drop for the 13" model. I also love the hardware wifi/bluetooth and camera/mic on/off switches.
Edit: I would emphasize though, if you're going to purchase with Dell, do it as a business (Just pretend you are a business, dont buy it through work). Dell consumer customer support is f#$&ing atrocious. I'm still fighting with them to rectify a problem from an order back in Nov 2015 that I never received. I can't overstate this enough, Dell consumer support is f$#&ing HORRIBLE.
Laptop shopping is so frustrating because almost all of the manufacturers are clearly segmenting the market into two groups: shit and non-shit. In the shit group, you get painfully slow HDDs and painfully low res displays that would feel right at home on a laptop from a decade ago. In the non-shit group, you get SSDs, good displays, and prices that are two to three times higher even though the actual cost of the components hasn't gone up by nearly that much.
It's infuriating, not so much for myself (I end up wanting the high-end anyway), but when trying to give recommendations to friends and family on more limited budgets, because the entire lower end of the market is unnecessarily terrible. I just end up recommending Chromebooks because, hey, at least a lot of them have SSDs, and they're cheap. The screens typically suck, but when you're paying so little it doesn't feel like getting ripped off. Buying a mainstream $600 laptop feels like getting ripped off.
* I don't think it's actually similarly specced, it just has the same amount of RAM and SSD space, but I suspect that everything is lower performing, and the screen is smaller as well. Too lazy to look up benchmarks though.
[1] http://www.ebay.com/itm/Lenovo-Thinkpad-W530-i7-3720QM-Quad-... [2] These will command a premium, so you might have to wait 30 months rather than 18, just because of the value retention IBM holds in the W/T/X lines. The benefit is you get meticulous machines most of the time.
I really like that we are heading toward more affordable computing. I just wish we would also push for more freedom-respecting computers as well.
What is this guarantee called and where is it available?
Here in Russia, I've had experience of giving away my ThinkPad to the service company for 2 months; they didn't call and the call center girl could not provide further information than "it's being worked on" (the law here requires service centers to complete repairs of such equipment in 3 months,). When I finally had enough and went to the service center for the explainations, or to retrieve my laptop back, and asked them what took them so long, they said they have "emailed IBM but they didn't answer back" (it was a while back and my ThinkPad was X60s, from IBM). It even was working, I just had some issues I wanted them to work through (e.g. the cooling system became noisier and hotter, apparently having been clogged with dust; etc.)
How awesome!
To upgrade your iMac from base 8GB, 4x4 to 32GB is SIX HUNDRED DOLLARS.
Alternatively you can buy this aftermarket from Crucial, same timings, etc, for $139.98.
There is no earthly way that can possibly be justified - a four hundred and thirty per cent mark up on retail prices - even more when you consider the after market lets you keep the original 8GB, whereas your six hundred bucks at apple.com does not.
That's why I'm surprised the Ubuntu isn't more expensive than the Windows version even if a Windows license itself would add to the cost.
Here is a new word to compensate: Smörgåstårta
I can be a tad noisy in this situation as you would expect, but from what I have seen - and reviews back me up - it doesn't throttle.
The only real downside is battery life - it's better than a MBP 13 with Bootcamp but not even close to the MBP with OSX.
BIOS 1.1.9 gives ASPM and PC states up to 8. Linux 4.6 should give i915 PSR. Linux will do proper nvme power management once someone (me?) gets around to it.
Even Linux 4.4 is really quite good on this laptop.
I bought one of the first or 2nd gen XPS 13s and loved it. However the experience of buying from Dell was awful and customer service was so intractable as to be useless too.
†: http://bartongeorge.net/2016/03/10/xps-13-developer-edition-...
This really annoyed me years ago when I spent a small fortune on a beautiful TV that had "COMPANY" in white letters on the otherwise perfect dark bezel.
Of course it would be nice, but you can't seriously ask a commercial company to remove its identity from its products.
Sure, the iPad has a big apple on the back, but I never see that when I'm using it as I can't see around corners.
It's the same annoyance I have with all the stickers you used to get on any PC, not sure what that situation is like now.
> a beautiful TV that had "COMPANY" in white letters on the otherwise perfect dark bezel
That distracts from watching the screen and so actually affects the primary operation of the TV. I'd argue that's a very different matter than the presence of a logo on a laptop lid that you can't even see when using the computer.
I haven't used a Dell for a long time, and never a laptop, but the other commenters seem to be discussing a logo on the bezel itself, directly visible to the person using the computer.
Anyway the extra complexity that come with it doesn't makes me comfortable...
Any experiences so far ?
Otherwise, it good laptop. I'm happy with my decision.
Only problem is that it's incompatible with kids. "Hey, what's that? TAP"
Oh, let me press reply on the screen :-)
But in general, arch keeps packages as vanilla as possible, so there's no default/recommended configurations like there are with most distros.
I didn’t have to configure anything; Gnome automatically set the scaling factor to 2 and everything worked out of the box, browsers too.
(Disclaimer: I used to work on marketing - Dell was my client, not my employer - for the brand I'm using, which is Alienware. Currently I have no connection to Dell/Alienware other than friends working there and trying to decide whether to keep using my Alienware 13 or to switch to an XPS 13...)
I'm personally looking forward to this model!
Also slight physical tremors can cause complete system crashes. I would stay away from it.
> All the laptops mentioned in the article ship with Intel WiFi.
This is wrong - the XPS 15 does not.
> 02:00.0 Network controller: Broadcom Corporation BCM43602 802.11ac Wireless LAN SoC (rev 01)
Source? I see no indication of that (here is where they link to for the XPS 15: http://arstechnica.com/gadgets/2016/01/dell-xps-15-review-a-...)
>Intel 8260 2x2 802.11ac 2.4/5GHz + Bluetooth4.1
http://www.dell.com/us/business/p/precision-m5510-workstatio...
Oh, and repairing them seems to be dead cheap as well. My XPS13 took a little dive, replacing pretty much the whole ultrabook put me back 320 EUR.
Lots of it is obviously totally unenforceable and wouldnt stand in court, but they put it in there anyway just because they can get away with it.
Does no one do reasonable eulas/tos?
This applied to both the Broadcom and Intel wifi. Any chance these models are better in this regard?
Anyway, I've yet to see an ath10k mini-pcie cards that would fit into this machine. The wireless can be easily replaced (at least on last years machine), so hardware hints welcome.
I got the X1 Yoga one month after it came out, installed an alpha version of Ubuntu 16.04 on it and everything just works, including the touch screen.
It is unfortunate that Dell chose to use small arrow keys and at the same time overload the arrow keys with the 'Home-End-PgUp-PgDown'. Hard to believe this layout was chosen for their Latitude and Precision lines too.
PgUp/Dn is not an issue, but having to hit two keys (Fn + Arrow) to Home / End is simply unacceptable when you're used to spam those while writing and refactoring code.
I did some tweaking to mirror my old setup that had Home / End above backspace and that I love, because you can have your left hand thumb on the arrows while your middle finger drives Home / End.
The rightmost 3 keys above backspace are PrtScr / Ins / Del, which I re-mapped to Del / Home / End, and put PrtScr / Ins on the Fn+Arrow instead.
Tux Penguin sticker solved my problem on my XPS 13, but would be nice to see it coming out of the box.
Irate customer complains via Twitter, @ mentions Dell => a bunch of people see it.
Irate customer complains via a private communication channel => others are much less likely to notice/find out.
I have no experience with preinstalled Linux, but similar to Android, I would be afraid of presinstalled crabware. Just remove the windows and make a clean install.
But keep in mind that the EU/Prague pricing might be different once launched there.
I did look for it in the review but maybe I missed it.
it's the laptop that flipped me to mac. wont go back.
That chiclet keyboard and phone-sized pad nonsense is very limiting.
I have Dell XPS/Precision 11 and 13, the problem is the Windows 7 have difficulty to boot from UEFI, and you will stuck because AHCI is not supported by these DELL's BIOS.
I bet not everyone realized it is not possible(with my limited knowledge) to install Windows 7 on DELL laptops with UEFI bios.
AHCI is not related to UEFI. It's a SATA disk controller mode and these laptops ship with new NVMe disks which use PCIe bus instead of SATA.