The Goal: A Process of Ongoing Improvement by Eliyahu M Goldratt opened my eyes to process optimization. It is nominally about process optimization in a manufacturing plant, but so many of the lessons can be applied to other domains, such as software development. (And also about life in general, how to think about what matters and what doesn't.) It is a bit dated now; for example The Principles of Product Development Flow offers a much more systematic treatment of the topic. But I think The Goal remains the best intro to process and systems thinking.