ansong99

Thx for pointing these out !

Thanks, we appreciate the support :)

These are topics that we at Cenote also mull over. Right now how we see things are:

1. If we perform worse, we won't deliver any value to the owner and we'll soon be out of a business

2. It's our bet that AI agents can actually perform these monotonous, detailed tasks very well and that this will free up humans to take on higher value work.

3. That higher value work being: calling patients, educating them, helping facilitate patient care. This is ultimately the work the owners we talk to are excited for their teams to take on!

Not our intention at all. Let me know what gave you that impression? We generally see the incentives of the owners we work with as very aligned with providing the best quality of care to their patients, and see our software as accelerating delivery of that care

Great question. Our software is designed to assist, not replace, the physician’s role in making clinical decisions. It accelerates the time between an inbound referral and patient care by extracting and organizing information, but the final review always remains with the physician.

To minimize risk, we implement safeguards to prevent hallucinations, and our system is built to flag potential missing or unclear information rather than override clinical judgment.

Aha yes we were inspired by this latter definition, which explains the turquoise branding on our site.

We're doing both RPA and API integrations now - depending on what works best for any given EHR/clinic. FHIR connections are on the way.

I’d actually love to hear more—can you expand on this point here?

I appreciate the interest! We love the efforts at the federal level and by other tech companies to modernize healthcare. We see AI agents as the next step in this evolution—where nearly all back-office needs can be productized into AI, enabling Cenote to provide every clinic with a best-in-class back-office team.

To your latter question, we’ve spoken with many hospital networks using Epic that would benefit significantly from our software. However, integrating with larger EHRs is notoriously labor-intensive, so for now, we’re prioritizing more accessible clinics.

For sure. At Cenote, we’re obsessed with ensuring our software delivers real value to clinics, rather than just adding another point solution—or worse, overwhelming them with multiple fragmented tools. As mentioned in another thread, many of these clinics aren’t the most tech-forward, and we've found that in-person discussions often reshape our bundle (e.g., prioritizing referral intake over insurance verification). This tailored approach ironically simplifies integration and maximizes ROI for our customers.

Yeah some of our first customers have been smaller/brick and mortar clinics! We find getting in-person time with these owners and personally offering to train staff goes a long way in ensuring trust and confidence in using our product. On that note we have found conferences and meet-ups super helpful.