These are topics that we at Cenote also mull over. Right now how we see things are:

1. If we perform worse, we won't deliver any value to the owner and we'll soon be out of a business

2. It's our bet that AI agents can actually perform these monotonous, detailed tasks very well and that this will free up humans to take on higher value work.

3. That higher value work being: calling patients, educating them, helping facilitate patient care. This is ultimately the work the owners we talk to are excited for their teams to take on!