4,269 karma · joined March 6, 2010
Blog: <https://adrianhoward.com> | Work: <https://quietstars.com/coaching/>
It's been my general experience that startups, especially startups built by dev-focussed folk, tend to radically underestimate the impact of people issues (moral, amount of sleep, work/life balance, etc.) on their effectiveness of their business.
In fact I saw almost exactly this story, but with dev rather than support. Going from _perception_ of their being an ever growing list of new features, massive overtime, general feeling of being overwhelmed. To showing that folk were actually getting on top of things with numbers. To some scope adjustment so we could make the hours sane. The team getting happier, and faster at every step.
The external valves, and associated bags, are all additional causes of infection — and this would cut those out.
It's really hard to change those bags without spillage. This cuts that out.
The external pipework getting caught on things and causing pain. Solved.
You have to adjust the kind of clothing you wear so that you can have space for the catheter bag. This would cut that out.
The location of catheter bags means that people with certain kind of mobility problems can't change them themselves - this would cut that out. This one directly affects a friend of mine right now. Four times a day that have to be around somebody who is willing to change a catheter bag with them. They cannot get up at night without somebody to disconnect/reconnect the night bag.
The whole issue of not knowing how full the bladder is - this would cut that out.
Never being able to go swimming. Never being able to have a bath. Solved.
If this can be made to work well, and it's a big if I'm sure, it is a game changer and a major quality of life improver.
(doesn't include stuff skimmed or unfinished)
The first image from Mars (although from all accounts not actually a successful picture of the martian surface) goes to the 70 scan lines that poor old Mars-3 sent in 1971 https://en.wikipedia.org/wiki/Mars_3#Entry.2C_descent.2C_lan...
I grew up listening to recordings of "Round the Horne" in the UK, which included two characters Julian & Sandy that chatted a little in Polari during their sketches. A bunch of Polari words and phrases have migrated into general UK slang — so it's not really a case of dying out… more migrating and changing — as languages & dialects often do.
But it is your job to figure out why you got unmotivated people.
* Is your hiring process borked?
* Is there something wrong inside your organisation that's regularly breaking motivated people?
… and so on …
So. Much. This.
I work with very view greenfield projects. I work with a lot of existing, complicated, annoying monolithic architectures. Approaches that let me start refactoring those into something vaguely sane are a godsend.
These days I tend to get physical books when:
* They're significantly better "things". I have some lovely books that are lovely objects in of themselves. Well typeset, bound well, quality paper, folios, etc. For example my hardcover of "The Timeless Way Of Building" is a beautiful object — as well as a wonderful book. I like having beautiful objects around me.
* When the format doesn't work as an e-book. For example Stephen Cole's "The Geometry of Type" would be completely useless to me as an ebook. As would most of my books on photography art and architecture. They're not just lumps of text that can be trivially reflowed. This is something that might change if we get some really high-quality A3 portable ebook reader type things in the future.
* When I can't get them as an ebook. There is still a stupid about of immensely useful content out there that you cannot get in ebook format. For example I'm currently finishing up a re-read of Victor Papanek's "Design for the Real World". Which you cannot get as an ebook.
That said — my default for fiction/reference purchases tends to be ebooks now. With occasional upgrades to paper books if they're something I really liked and I can get a "nice" physical edition.
The two aren't contradictory. All the academic folk I know work on ideas that they find interesting. And some of those things are big ideas.
The difference is that there isn't a short-term economic benefit attached to the vast majority of those ideas.
* Monthly whole drive snapshots to an external HD
* Daily Time Machine backups to an external HD
* Everything backed up continually with CrashPlan
* All work stuff synced continuously in DropBox
* Monthly restore-a-random-file test to sanity check
Literally every time I went UK->US 1996 to 2010 I got "randomly" selected by some/all of immigration, security, and customs. I can only assume I looked/behaved dodgy in some way, was on some kind of list, or was just darn unlucky!
Incidents within the EU. Zero.
I've only just got the point where I've stopped scheduling a couple of extra hours of security-slack into my travel schedule ;-)
Light dusting of snow on the other hand… ;-)
This is just nonsense.
No it won't. It didn't for the Queen Mother. It didn't for Diana. It won't for the queen. While the majority of the UK is largely pro-royal, it's not stupid about it. And a hefty chunk of us (around 20%) are pro-dumping the royals.
We'll just carry. on. It's the British thing to do ;-)
Agreed. And GDS are also very public about what does work and what doesn't work via their service assessments and self certifications https://gdsdata.blog.gov.uk/all-service-assessments-and-self...
See, for example, the rather damning report on the VATMOSS service https://gdsdata.blog.gov.uk/vat-mini-one-stop-shop-service-a...
This is leagues ahead of the previous approaches to developing governmental services. Like you I'd happily take gov.uk over DWP or the NHS PfIT. Even their failures are handled more productively.
Erm. Not true. GDS did not commission Transport or New Transport.
Transport is a font from the 50s. New Transport is a refined digital version of that from Calvert and Kubel. GDS didn't commission it or cause it to be created in any way. They were just the first web site to use it.
They're so white and so even they look false to our eyes.
Lots of solid advice and patterns for approaching thing sort of thing.