Again this is just one person.
134 karma · joined October 6, 2016
Again this is just one person.
One customer had over 50% of their legitimate reviews that they worked so incredibly hard for, gone in one day. In trying to appeal, Yelps canned response was its due to our algorithm and there isn’t anything we can do. My customer was in tears over this issue.
With Walmart trucking things were worse. If we delivered a product and it arrived not well, you had limited options on checking the reasons why. Several times we wanted to pull the temp recorder and just by doing that Walmart charged us around $1000 if we lost. On several occasions our own temp recorders were taken off of our product and were lost when we challenged their rejection of product, and in this case we lost. Even though the product shipped pristine. When our temp recorders were found on the product it showed that it did not ship under the terms of the agreement. In this case we won.
Again, to challenge this with Walmart I had to call or email more times then I could count. I always felt they purposely made it difficult.
They did much more and I was surprised that they existed this way in business