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“Do things that don't scale”

I know. It still seems very time consuming and intense even for two founders until you raise money. You need a few fellows that help you out answering requests even if you start only with like 100 people (with the rest on a queue).

Can someone share his experience in such a kind of startup?

I believe Magic already got funding. Only took a few weeks if I remember correctly.

"Use services that don't scale" --no one

Well, in reality a lot of food delivery services are being served by people, who answer phone calls. Not very scalable way, but it works :)

People who want robust customer support will use a service that doesn't scale. This includes people like my parents or your first N users.

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