On the one hand, that's awful.
On the other hand, if you only discovered that you got the inferior version well after you purchased, did it really matter for you?
On the other hand, if you only discovered that you got the inferior version well after you purchased, did it really matter for you?
For one, I only purchase IPS monitors. Even before I found out about everything, I had already noticed slightly less picture quality compared to other IPS monitors I used; lesser viewing angle, colors shifting, etc. Part of what caught my attention regarding the customer complaints I found is their symptoms were apparent on the 2 I purchased. So despite not knowing I had a PVA panel, there was a noticeable quality difference that mattered. The customer complaints supplemented, rather than created, my initial concerns.
Second, I was cheated. The monitor they delivered was inferior to the one advertised (at the time, the 2007wfp was advertised with an IPS panel, a detail later removed). That's lying. What's worse, is a customer support department trying to sweep it under the rug.
I'm interesting in cases where someone really wants X, unknowingly gets not-X, and then is perfectly happy with not-X until they discover the difference through other means. It happens, but doesn't sound like it happened here.