You know, you're right...I half didn't add that paragraph and I'm half tempted to remove it...but I'll let it stand. Anyone who knows me personally would know that I am not typically one to generalize in this fashion. I don't do so lightly.
We all have bad days, sure. Yes, this could just be someone having a bad day. Maybe he broke up with his girlfriend/boyfriend yesterday. Maybe he, himself, is having trouble with rent and is merely projecting. Any of these scenarios and a million more could be true.
What manufacturing taught me is that, even when all you can feel is pain and exhaustion, if there is still work to do the only solution is to do it, not complain. What retail taught me is that even on your shittiest day, when your girlfriend has left you for your best friend, that person looking for just the right pair of headphones still expects, deserves even, your grace and kindness.
You know what? I really hope I'm wrong and someone tracks this fellow down and finds out that he has a story of a long hard slog through menial jobs to make it to where he is today. If that turns out to be the case, I'll have learned something. As it is, thinking back on all the people that I worked with in manufacturing and in retail, I can't think of one that would both behave in the way this gentleman did and say the things that he said.